Job Description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
As part of the Scottish Courts and Tribunals Service commitment to equality and diversity, our recruitment system will automatically anonymise your personal information once your application is submitted and a generic application number is generated. The selection panel will only see the evidence you have provided on how you meet the key capabilities required for the job. Please check your details carefully and answer all required questions as this may affect any potential employment with us.

Salary

From 29,019 per annum

Contractual hours

35

Basis

Full time

Region

Supreme Courts

Package

Full SCTS Benefits Package

Date posted

27/08/2025

Job reference

REQ00972



Joining SCTS means that you are joining an organisation that plays a key role in the administration of justice. We fulfil our purpose by providing the people, buildings and services needed to support the judiciary, the courts, devolved tribunals and the office of the public guardian (OPG). Our work focuses on improving access to justice, reducing delay and cost within the justice system, modernising our services in line with reform, and using leading technology to improve our services for everyone.

Outline of the role::

The role of Supreme Courts Support Manager is that of a Court Superintendent, in which you will effectively manage the allocation of staff in Supreme Courts to ensure the effective disposal of business and smooth running of Court.

This is a varied role which will involve daily liaison with various stakeholders including supreme courts staff, members of the judiciary and the wider SCTS.

You will line manage, support and develop staff within Parliament House and in circuit locations, conduct reviews of staff performance and oversee deployment of staff to meet the requirements of the weekly and daily court programme.

The key responsibilities include:

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To line manage, develop, monitor and coach support grade staff at SGB2 level based both within Parliament House and in circuit locations. Conduct regular 1-2-1 catch ups with staff, reporting on performance in accordance with SCTS guidelines and systems. Working with staff on the completion of personal development plans and objectives In consultation with the Keeper's Office, plan and manage support grade staff to ensure adequate cover and deployment of staff meet the requirements of the weekly and daily court programme. On a daily basis liaise with the departments and offices within the Supreme Courts in regards to business matters. Complete monthly audits of the High Court Productions process. Manage and monitor the running of the mail service within Parliament House and Lawnmarket. Attend monthly managerial Administration departmental meetings. Hold monthly team meetings with your own team. On a rotational basis, attend full support grade staff meetings on local developments and organisational changes. On a daily basis manage and respond to all enquiries sent to the generic email inboxes. Liaise on a regular basis with the other Court Superintendents on the progress of support grade staff and schedule/plan training as required. Liaise with the training team to ensure adequate training is in place for both new and existing staff. Work with the training team to regularly review and update training materials. As required provide cover for all Support Grade Band 1 (SGB1) (Telephonist, Paper Keeper and Production Keeper) within Parliament House and High Court Lawnmarket. To operate in court camera equipment to enable livestreaming from Supreme Courts to be broadcast including testing of equipment prior to any hearing to ensure the equipment works in advance of any hearing and reporting of any issues with recording equipment in a timely manner. To act as a Senior Fire Marshal. Undertake such duties as may reasonably be requested within the scope of the post.

Our benefits include:

Flexible working arrangements 25 days annual leave (rising to 30 days after 4 years' service) plus 11.5 public and privilege holidays Special leave and paid leave for study or voluntary public service Excellent Civil Service Pension Scheme Family friendly policies Free and confidential Employee Assistance A variety of staff discounts and offers with major retailers Payment of professional membership fees Access to opportunities across all Civil Service departments that are not available to non-Civil Servants A supportive and professional induction programme with regular check-ins with your line manager Job stability and security with excellent and varied career prospects Security of full pay when unwell (up to a maximum of 6 months) Learning and development (including digital) opportunities

About SCTS

SCTS is committed to equality and diversity in employment and service delivery. The work of SCTS covers a broader range of issues than you may think. In providing support to Scotland's courts, devolved tribunals and the OPG, we touch the lives of many people on a daily basis - be that through formal court or tribunal business, fulfilling your civic duty as a juror, paying fees or fines, seeking help in managing the affairs of an incapable adult or dealing with the estate of a loved one who has passed away. SCTS deals with over a quarter of a million cases and applications each year. Behind each one of these is an individual - looking to the system to help them assert their rights, address wrongs or provide support in a time of need. It is this work - which takes place every day in our courts, tribunals and administrative centres across Scotland - that consumes most of the time, energy and skill of our staff. We take pride in working as one team and providing high levels of service to all those who use the courts, tribunals and OPG.

Applications will be accepted until 11:59pm on the closing date stated on the advert, 21 September 2025.

Your application must provide evidence of how you meet the criteria set out in the knowledge, skills and experience listed in the Person Specification in the Job Information Pack.

If invited for further assessment, this will consist of an interview.

Interviews are expected to be held from 2 October 2025 onwards.

The Scottish Courts and Tribunals Service is exempt from the protections of the Rehabilitation of Offenders Act (1974). This permits us to ask applicants details of both spent and unspent convictions, along with details of any formal cautions that you may have. Individuals without existing security clearance will always be considered as all successful applicants will require a standard level Disclosure check completed before employment can commence.

Scottish Courts and Tribunals Service recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission (independent.gov.uk)

If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner's Recruitment Principles, you can make a complaint, by contacting us at recruitment@scotcourts.gov.uk in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.