Job Description

About us

Cardiff Airport, the National Airport of Wales, provides economic benefits, jobs and ensures global connectivity.

The Airport, which is a real living wage employer, facilitates more than 4,000 jobs in Wales, by ensuring safe and secure Airport operations at Cardiff and St Athan. It typically drives over 200m of economic benefit to Wales annually.

38 direct routes are currently on sale.

About the Role

We are currently looking for part-time Survey Interviewers for Cardiff Airport and candidates would have previous customer experience for a fixed term contract for 12 months commencing January 2026.

The role of Survey interviewer is to collect information on the characteristics of air passengers through face-to-face interviews at airside locations:

To approach air passengers to seek their cooperation with the survey To obtain accurate information from air passengers both on their journey and their personal details using a pre-set questionnaire Use judgement to consider the answers given to questions and probe where these seem unusual or inconsistent and revise the recorded answer if appropriate. Indicate on the questionnaire where it is believed that false information has been deliberately given Maintain a strict systematic random sampling scheme to ensure integrity of survey results
Shift patterns of approximately 8 hours a week would be between 6am and 11pm, subject to flight schedule. Cardiff Airport requires early starts of 6am so candidates should live within a commutable distance for shift times.

About you

Previous customer service experience and knowledge of the airport/aviation industry would be beneficial.

Previous experience with market research is advantageous but not essential.

Experience of working autonomously and without supervision.

Confident communicator.

About you

Previous customer service experience and knowledge of the airport/aviation industry would be beneficial.

Previous experience with market research is advantageous but not essential.

Experience of working autonomously and without supervision.

Confident communicator.

Please note: The successful candidate will be asked to provide a Criminal Record Check to comply with Department for Transport regulations.

Job Type: Part-time

Pay: Up to 12.60 per hour

Expected hours: 8 per week

Benefits:

Company pension On-site parking
Work Location: In person