Job Description

c. 35,317 pa + benefits

Farringdon, London or Sittingbourne, Kent - hybrid working available

Are you ready to make a difference in the housing sector? Southern Housing is on the lookout for a dynamic

Survey Programme Coordinator

to join our Strategic Asset Management team!


In this role, you'll be the backbone of our?Home Condition Survey Programme?and?Digital Infrastructure Programme, providing essential administrative and support services. You'll be based at one of our main offices in Farringdon or Sittingbourne with access to work from any of our offices when required. As an organisation we have a minimum requirement of working a minimum of 2 days a week in the office, as agreed with your line manager.

Key Responsibilities:

Home Condition Survey Programme

Be the friendly, empathetic first point of contact for customers with survey queries. Collaborate with the Call Centre, Housing Services Managers, and other internal colleagues to keep everyone informed about the survey programme. Proactively reach out to customers via mail merges, phone calls, and emails to schedule appointments, respond to CRM queries and complaints, and discuss surveys to reduce no access rates.

Digital Infrastructure Programme

Become the 'super user' and main administrator of systems like Apex, processing actions in line with procedures. Lead on effective communication with key stakeholders, including residents, leaseholders, freeholders, internet service providers, and colleagues from various teams. Evaluate, monitor, and maintain programme delivery data, ensuring all records are accurate and evidenced, including variations, snagging, and health and safety records. And coordinate with providers to obtain monthly reports on programme progression.
If you're passionate about housing and ready to take on a role that makes a real impact, apply now and be part of our mission to create better homes and communities!

What you'll need:

Effective communication skills, both orally and in writing Knowledge of relevant and current, codes of practice, building regulations, health and safety legislation, standards and materials Experience of producing short-, medium- and long-term plans aligned with internal and external stakeholder plans. Ability to use a range of IT tools and a variety of software packages to produce correspondence, reports, documents, emails, including using Excel and Word to compile reports for different audiences Highly organised and methodical approach to work Effective communication skills, ability to communicate clearly and effectively both orally and in written reports to customers/colleague's face to face, by phone and by writing in customer friendly language.

Please include specific examples demonstrating how you meet the criteria in your supporting statement

Closing date: Sunday 1st June 2025 at 23.59pm.

"We appreciate the effort and authenticity that candidates bring to our recruitment process. To ensure fairness and a true reflection of each applicant's qualifications, we kindly request that all submissions be personally written and not generated by artificial intelligence (AI). Applications that are identified as AI-generated may not be considered. Thank you for understanding and for sharing your unique experiences with us."

About us

At Southern Housing, our residents are at the

heart

of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives.


A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working

Inclusion and Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.


Pay: From 35,317.00 per year


Work Location: In person