Job Description

Company Information

Burbage Custom Windows is a well-established family run window & door manufacturing business which has been established for nearly 30 years. Based in Hinckley, we manufacture our product range on site in our own state of the art purpose-built facilities with advanced machinery and production techniques to ensure the highest quality. We have our own logistics fleet to ensure orders are handled with care and arrive in an efficient time frame as well as providing installation services. The Company continues to move through a sustained period of significant growth and success.

Role Profile

The role is to provide job surveys, product servicing & aftercare services to our nationwide customer base maintaining the highest levels of customer service to enable effective, efficient & cost-effective delivery of quality product & service to our customers working to company process standards & operating procedures.

Key Responsibilities

Carry out accurate client / customer job site surveys

Exceed customer expectations by providing an exceptional & personalised level of service ensuring that a high level of customer satisfaction is achieved & maintained

Liaise & work with the Customer Service Installations Co-ordinator on the allocation of jobs

Ensure that customer servicing & aftercare take place in an efficient, accurate & timely manner

Complete & maintain accurate service & aftercare records & associated paperwork

Troubleshoot & resolve service or warranty issues swiftly

Liaise & work with the Customer Service Installations Co-ordinator on any service or warranty issues

Liaise & work with Production & Product Development to resolve technical issues & on any modifications or improvements that can be made

Check the quality & quantities of outgoing & incoming components & liaise with Despatch & Goods In Senior Operative on replacement of missing, incorrect or damaged items

Use of pneumatic & electric hand tools

Drive safely & courteously at all times

Driving variable distances

Maintain a clean, tidy & professional appearance, wearing uniform to an acceptable standard

Ensure that your vehicle is kept clean & tidy at all times

Carry out regular safety checks on your vehicle

Report any issues that affect performance to your line manager

Meet daily & weekly targets & report progress daily to your line manager

Carry out work with a focus on high quality output.

Skills, Experience & Personal Attributes

One years' experience of surveying

Two years' experience of windows and doors installation

A background in UPVC / window manufacturing a distinct advantage

Use of hand powered tools desirable

The ability to be flexible with start & finish times to meet customer requirements

Full European category "B" driving license

Mature & professional driving skills

Self-motivated and focused, with a flexible attitude

Good attention to detail, with high levels of accuracy & a commitment to quality

Able to work on & use own initiative & problem solve

Strong communication, team working & people skills

Demonstrate a professional & courteous attitude

Act with integrity & honesty

Positive attitude to innovation & change

Looking to build a career in a fast-growing business

Benefits of Working for BCW

Competitive salary range between 27,000-30,000

(Starting rate normally at entry point however, experience would be taken into account)

Pay grading structure

Regular pay reviews

Monthly attendance bonus scheme (Up to 1,040.00 per annum)

40 Hour working week Monday to Friday

Enhanced 32 Days holiday per annum

Christmas shutdown

Christmas vouchers

Staff events

Pension scheme

Staff canteen with subsidised vending machines

BUPA Employee Assistance Programme

Company workwear and PPE provided

Company works van provided

Onsite secure parking

Commitment to investing in training and development.

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Additional leave Bereavement leave Canteen Company events Company pension Discounted or free food Free parking Health & wellbeing programme On-site parking Referral programme
Experience:

Property Surveying: 1 year (required) Windows & Doors Installation: 2 years (required)
Work Location: In person