Job Description

We are looking for an experienced SMHL Team Lead (Band 7) at our Crisis Line/111MH Option service. The service is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health.
To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with complex mental health needs.
o Be experienced in risk assessment and management
o Be comfortable in a fast-paced and varied role
o Have ability to work autonomously
This role is suitable forRegistered Mental Health Nurses, Occupational Therapists and Social Workers who are registered with their relevant professional body (NMC/HCPC/Social Work England).
We have a new office base in Worthing and there will be a requirement to be office based for this role.
You will be required to supervise and support an evolving and growing team are who taking calls and supporting callers in self-defined crises across Sussex.
For this role you will be required to work a mixture of shifts, over the seven-day period. However, we do our best to fulfil our service requirement and ensure our team work the hours that suit their home life where we can. If it works for you and works for the role, we'll do our best to make it happen.
Our Current shifts patterns are Early (07:00-15:00), L1 (13:00-21:00)
More information can be found on the attached .
Main duties of the job
We are looking for a motivated leader for the management of both operational and clinical matters including the review and development of policy relating to practice.
The post holder will provide clinical and managerial leadership to monitor and develop the practice of SMHL staff.
They will be required to develop and participate in the delivery of a supervision structure for team members and within this process ensuring staff within the service area are compliant with professional regulations.
They will take a lead on quality audits within the team and provide regular feedback to staff.
We are looking for staff confident in running a training programme for both substantive and bank staff and also ensuring all mandatory training is undertaken.
To ensure feedback loops with the organization through team brief and other communication routes within the care group.
The post holder will participate in working groups or service development forums to develop policies, protocols or guidelines relevant to multidisciplinary / multi agency clinical team and to ensure any such development is shared across relevant care groups or identified staff groups.
They will ensure quantitative and qualitative data measures (relevant to your care group) are produced, monitored and reviewed with the team, ensuring staff involvement.
They will lead on designated projects as required
About us
Career Progression: We know that building on your personal and professional development are key to providing the best patient care. We are committed to providing a working environment where you can progress your career, build your knowledge base and develop your skillset.
Living and working in WestSussex: Our staff know how amazing it is to live and work in West Sussex and we'd love you to experience that too by coming to work with us.
West Sussex offers an attractive mix of rolling countryside, picturesque coastline, vibrant towns as well as the Cathedral city of Chichester. It also has excellent connections to London and Gatwick Airport
If you need to relocate, we know this can be a massive decision for you and your family. You can rest assured that we will do our best to support you every step of the way.
Key Benefits:Excellent NHS Pension, Generous holiday entitlement (starting at 27 days + 8 bank holidays), Access to a host of NHS discount schemes (Blue Light Card, Health Service discounts, discounted petrol etc.), Free parking on-site, Access to full psychological support, via our internal wellbeing team,.
Equality, Diversity and Inclusion: Sussex Partnership NHS Foundation Trust is committed to becoming a diverse employer and inclusive workplace in which people from all backgrounds can belong and pursue enriching careers. I
For more information on the SPFT Recruitment Process and FAQs please:click here
Details
Date posted
04 July 2025
Pay scheme
Agenda for change
Band
Band 7
Salary
46,148 to 52,809 a year per annum / pro rata for part time
Contract
Permanent
Working pattern
Full-time, Part-time, Job share
Reference number
354-AB-20941
Job locations
Swandean
Arundel Road
Worthing
BN13 3EP
Job description
Job responsibilities
Increased rates of pay for unsocial hours (some weekend and evening work) as set out under the Agenda for Change (AfC) guidelines.
Working at Crisis Line/111MH Option: You will be joining a friendly, supportive and dedicated team responding to Sussex-wide callers. The service is free and is available to anyone of any age who is concerned about their own mental health or that of a relative or friend. This includes carers and healthcare professionals.
The Sussex Mental Healthline is staffed by a team of experienced mental health clinicians and operators. Although we are not a counselling service, all our staff will listen and help callers to identify and clarify their immediate problems and to explore ways of coping or suggest alternative avenues of help
Job description
Job responsibilities
Increased rates of pay for unsocial hours (some weekend and evening work) as set out under the Agenda for Change (AfC) guidelines.
Working at Crisis Line/111MH Option: You will be joining a friendly, supportive and dedicated team responding to Sussex-wide callers. The service is free and is available to anyone of any age who is concerned about their own mental health or that of a relative or friend. This includes carers and healthcare professionals.
The Sussex Mental Healthline is staffed by a team of experienced mental health clinicians and operators. Although we are not a counselling service, all our staff will listen and help callers to identify and clarify their immediate problems and to explore ways of coping or suggest alternative avenues of help
Person Specification
Qualifications
Essential

• Registered RMN or Allied Health Professional with current registration and relevant mental health experience appropriate to the job role.
• Educated to minimum diploma level with a relevant qualification or equivalent experience
• Completion of Mentorship Course/ENB equivalent
• Evidence of CPD/post registration training in relevant service area

• Significant experience of and demonstrable achievement in clinical practice
• Experience of providing professional support/supervision and motivation of staff
• Understanding of Health and Social Care Governance
• Experience of managing staff
• Awareness of Trust policies and service specification

• Registered RMN or Allied Health Professional with current registration and relevant mental health experience appropriate to the job role.
• Educated to minimum diploma level with a relevant qualification or equivalent experience
• Completion of Mentorship Course/ENB equivalent
• Evidence of CPD/post registration training in relevant service area

• Significant experience of and demonstrable achievement in clinical practice
• Experience of providing professional support/supervision and motivation of staff
• Understanding of Health and Social Care Governance
• Experience of managing staff
• Awareness of Trust policies and service specification