Job Description

In this key role, you will support Great Places' corporate plan by driving sustainability initiatives and delivering carbon investment improvements across a wide range of customers' homes. Working closely with both internal and external stakeholders, you will assist the Sustainability Manager in delivering the Sustainability Action Plan, while overseeing and implementing various sustainability projects aimed at enhancing the environmental impact of our properties.

What you'll be doing

Facilitate surveys and consultations with customers before planned works. Organise and attend open days/events with customers and contractors. Consult with customer and customer groups, arranging meetings to communicate information appropriately, including the taking and distribution of minutes. Produce letters, leaflets and documents using plain language, to advise customers of works planned for their home considering equality and diversity throughout the process. Address customer complaints and queries related to planned works promptly. Use satisfaction data to improve services. Provide regular performance reports related to ongoing projects. Support the team in recording energy-related data and assisting with purchase orders and invoices. Ensure stakeholder views, especially tenants and leaseholders, are incorporated into project development. Update systems with survey data, ensuring compliance with GDPR. Attend and contribute to pre-contract and progress meetings. Lead customer and stakeholder interface for Energy, Sustainability, and related projects. Support performance monitoring and reporting on contractor performance.

What you'll need

Experience of working in a dynamic customer focussed environment, with a proven ability of delivering a high standard of customer service and a positive attitude towards resolving customer complaints and requirements Competent using Office 365 (compiling letters / reports / small spreadsheets) Excellent communication skills (written, verbal and at all levels). Being able to work independently and time management within a busy team. Knowledge of social housing is desirable, but not essential. Attention to detail. Experience and/or knowledge of project management principles. Experience and understanding of safeguarding.

What we need from you

Strong attention to detail, analytical skills, and ability to communicate data effectively. Highly organised, reliable, and target-driven, with excellent time management and the ability to work independently or as part of a team. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities Respecting professional boundaries and conducting yourself in a professional manner at all times. A commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement Ability to work flexibly and when needed outside normal working hours to ensure service continuity An ability to work in uncertainty To be professional and work with integrity, inclusivity, and respect for diversity

What we give you in return for your hard work and commitment

Pension DC scheme (up to 10% contribution from both colleagues and Great Places) WPA Healthcare auto enrolled at no contribution level with 1250 of savings available - option to increase & add family members Annual leave Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Professional Fees The business pays the cost of one professional membership fee for each colleague The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Ways of Working We offer some hybrid and flexible working Health and Wellbeing Initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing


Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.



INDAD


Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.


You can find details of our story, our vision and our values

here

.


At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.


We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at

recruitment@greatplaces.org.uk

.