Job Description

At H2O Swimming Academy, we are committed to delivering fun, high-quality swimming lessons for children and adults across Northern Ireland and England. Following recent growth and expansion, we now have an exciting opportunity for a self-motivated and dedicated

Swimming Co-ordinator

to join our team.

We are looking for someone with a genuine passion for the swimming and leisure industry who can help us maintain the high standards within our swim school while supporting further growth. The ideal candidate will be highly organised, enthusiastic, innovative, and an excellent communicator, both verbally and in writing.

This is a

self-employed position

, working approximately

20 hours per week at 12.50 per hour

. Hours are not capped at 20 per week and may occasionally exceed this depending on business needs.

Typical weekly hours:

Monday: approx. 5 hours Tuesday: approx. 3 hours (afternoon) Wednesday: approx. 3 hours (afternoon) Thursday: approx. 3 hours (afternoon) Friday: approx. 4.5 hours Occasional weekend cover when needed (agreed in advance with the Operations Manager)
As the business continues to grow, there may be opportunities for

additional hours and career progression

.

The role is mainly remote, but some travel to our sites in Antrim and Ballymena may be required.

Key Responsibilities

Respond to customer enquiries by email and social media within agreed timeframes. Use the booking system to process customer requests promptly. Monitor payments to ensure they are received on time. Manage class bookings to optimise utilisation. Support promotion of the business via social media. Run reports and ensure instructors are completing registers and updating student performance records. Deliver the highest standard of service to H2O customers. Travel to academy sites when required.
(This list captures the main duties of the role but is not exhaustive. Other tasks of a similar nature may be assigned as needed.)

Essential Experience & Skills

Minimum 2 years' experience in an administrative role.

High attention to detail. Ability to take responsibility for mistakes and learn from them. Excellent written and verbal communication skills. Strong customer service background. Ability to work independently and as part of a team. Strong time-management and organisational skills. Proactive problem-solving ability. Flexibility to adapt to changing business needs. Proficiency with Microsoft Outlook, Excel, Word, and social media platforms.
Desirable Experience

Previous experience in the leisure or swimming industry. Swimming teacher qualification.
What We Offer

Comprehensive induction and training programme. Ongoing support from a knowledgeable and experienced team. An environment that encourages innovation and new ideas. Training and career progression opportunities. Company laptop.
Recruitment Process

The Operations Manager will review applications and shortlist suitable candidates. Shortlisted applicants will be invited to a formal interview to assess their suitability for the role. Due to high application volumes, we may not be able to respond to everyone individually. If you do not hear from us within 4 weeks, please consider your application unsuccessful.
Job Types: Part-time, Permanent

Pay: 12.50 per hour

Benefits:

Casual dress Employee discount Work from home
Work Location: Hybrid remote in Antrim BT41 2QN