Job Description

Birtley Community Aquatic Centre

Swimming pool lead leisure attendant full time post

Full time: 37.5 hours per week including early and late weekday shifts and early weekend shifts

Salary: Equivalent to NJC scale 4 - 25,119 pa to 25,545 pa, pay award pending

Additional unsocial hours payment of 20 for each shift starting at 0500 (Fridays only) and 5 for each shift starting at 0545 (other weekdays)

Background to Birtley Community Aquatic Centre

Birtley Community Aquatic Centre is a community-focused facility dedicated to providing a high-quality and safe environment for swimmers of all ages and abilities. We reopened the pool in September 2024, following significant investment in the summer of 2024, including replacing the existing boilers and other items of pool equipment, refurbishing the water slide, buying a giant inflatable obstacle course and installing new LED lighting and security measures on all entry points. Since the pool re-opened we have achieved steady growth in customer footfall and consistently high customer satisfaction ratings on google review with an average score of 4.3

We are seeking experienced, enthusiastic and proactive Lead Leisure Attendants to join our dedicated team. If you have a customer focused approach, a "can-do" attitude, excellent organisational skills, a commitment to health and safety, and experience of working in a similar role at another swimming pool, we would love to hear from you!

Working hours for the Lead Leisure attendant role

You will work 37.5 hours per week spread over five days. Your shift pattern will include a mixture of early and late shifts, with the weekday early shifts starting at 0545 other than Fridays which start at 0500 and the weekday late shifts finishing at 2200. Some weekend shifts will also be required which start at 0630. Your shifts would be agreed with the Senior Operating Manager once you are successful but we will try to accommodate your preferences when doing this.

Summary of job requirements and responsibilities for Lead Leisure Attendant

Role Overview

As a Lead Leisure Attendant, you will play a key role in the daily operations of our centre, ensuring high standards of safety, customer service, and cleanliness. You will also be responsible for supervising staff, managing pool plant operations, and supporting staff training and development. You will report to our Senior Operational Manager.

Key Responsibilities

Supervise and coordinate leisure attendants, volunteers, and contractors. Operate and maintain the pool plant system. Act as the designated fire warden and safeguarding officer while on shift. Ensure excellent customer service and respond to customer queries and concerns. Conduct and deliver staff training sessions, including maintaining training records. Manage health and safety compliance, including risk assessments and emergency action planning. Oversee daily financial transactions, including the end of day till reconciliation and memberships. Assist with recruitment, training, and development of staff and volunteers.

What We're Looking For

Essential:

RLSS National Pool Lifeguard Qualification (NPLQ) or equivalent. National Pool Plant Operator Certificate (or significant experience and willingness to obtain certification). Minimum GCSE (or equivalent) in Maths and English (A-C). IT literate with the ability to read and follow policies and procedures. A proactive, customer focused approach, with experience of resolving customer queries and issues At least one year's experience of leading and supervising leisure attendants throughout your shifts at a swimming pool Strong communication, problem-solving, and organisational skills. A flexible approach to working hours, including early mornings, late nights, and weekends.

Desirable:

First Aid at Work Qualification. RLSS Trainer Assessor (TA) certification. Safeguarding Children in Sport Certificate. Swim England Level 1 or 2 (Swimming) Teaching Certificate. Experience supervising volunteers, and contractors. A valid UK driving license and access to a vehicle

Why Join Us?

Competitive salary with additional pay for early shifts. Ongoing professional development and training opportunities. A friendly and supportive working environment. The opportunity to make a real difference in the local community.

How to Apply

To apply please request an application form and job description by emailing info@birtleycommunitypool.org.uk, complete the application form and email it back to the same email address

Closing Date

There is no closing date for this role, so if you are interested, please send us your application form as soon as possible. If we feel you meet the requirements of the role, we will then arrange an interview with you as soon as we can find a time and date which works for both you and us.

Birtley Community Aquatic Centre, is committed to protecting the privacy and security of your personal information. We will only keep your personal information for as long as necessary to fulfil the purposes we collected it for and in line with our privacy notice and data protection policy. If you wish to see a copy of our data protection policy, please contact us.

Job Types: Full-time, Permanent

Pay: 12.88-13.10 per hour

Benefits:

Bereavement leave Company pension Employee mentoring programme Free parking On-site parking Sick pay
Schedule:

10 hour shift 8 hour shift Day shift Holidays Monday to Friday Overtime Weekend availability
Experience:

Customer Service: 1 year (required)
Work Location: In person

Reference ID: BCAC LLA
Expected start date: 25/08/2025