Job Description

Job Title:

Switchboard Operative

Reference:

1158616

Hours:

22 hours (Monday - Thursday, 4pm - 9:30pm)

Pay Grade:

Band 2 (24,465 per annum, pro rata)

Closing date: 05 December 2025

(please note, if we receive a high volume of applications, this advert may close early)

Interview date: week commencing 15 December 2025

Start Date: Immediate start required

We have an exciting opportunity for a

Switchboard Operator to join our team

.

This position is well-suited to a hard working individual with a customer focused approach and is looking to gain experience within a healthcare environment

Job Role:

To be responsible for receiving and forwarding incoming external and internal calls from patients, staff and clients via the windows-based switchboard console. Assist in the smooth operation of the hospital by ensuring the provision of a high quality and responsive communications service to our staff, patients and customers. Monitoring of alarms and dealing with emergencies. Covering for staff who are absent from duties to support a 24/7 service. Programming, issue, testing and recording of bleeps, ensuring correct type of bleep is issued. Responding to urgent and non-urgent alarms and follow the already agreed procedures. Act as the first point of contact in respect of the procedure for visitors and out patients who become sick or ill on site.

The Successful Candidate

The ideal candidate will have experience of working in a fast paced role and as part of team.

Qualifications, Experience and Skills:

Basic general education Customer Service Experience Knowledge of Bolton Hospital and the NHS Excellent telephone manner Able to work under pressure

For full details regarding this role please view the job description and person specification.

You will be required to submit a copy of your CV.

.


Please note, due to a high volume of applications, we are only able to contact candidates who are shortlisted for interview


We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying.


To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use.


If you have any queries please contact the People and Culture team via email at: recruitmentifm@boltonft.nhs.uk

Candidates must be eligible to work in the UK, for more information please visit

https://www.gov.uk/check-uk-visa


Integrated Facilities Management (iFM) Bolton Ltd is a wholly owned subsidiary of Bolton NHS Foundation Trust. We provide facilities management services at the Royal Bolton Hospital and the surrounding community health centres. Most inpatients will come into contact with iFM Bolton staff during their stay through our various services.


Our company is one built with local people at the heart of everything we do. Our services ensure the smooth running of the health care services within the community of Bolton. Our colleagues are dedicated professionals who share a passion to provide the best service possible. If you want to work for a company that makes a difference, supports the local community and is the backbone of vital services within healthcare, then look no further.

Integrated Facilities Management Bolton Ltd

Royal Bolton Hospital,

Minerva Road, Farnworth, Bolton, BL4 0JR