Job Description

An exciting opportunity has become available to work on the Switchboard at Castle Hill Hospital.
The post is to cover a rotational shift pattern on a Full time basis
You will be required to work a shift pattern that includes early, evenings, nights, weekends and bank holidays with unsocial hours enhancements (as per NHS employee terms and conditions) Flexibility is key as the team operates 365 days 24 hours a day, 7 days a week.
Salary: 24.169 PA/PR - (Plus unsocial hours enhanced pay) Access to salary sacrifice vehicle lease scheme and other staff benefits.
We are seeking a dependable and motivated individual who possesses excellent communication skills who works well under pressure. You will require a confident telephone manner and proven customer service skills.
Main duties of the job
The switchboard service is essential to the smooth running of the operation of our hospitals at both Castle Hill Hospital and Hull Royal Infirmary, which is one of 27 Major Trauma Centres in England.
You will be responsible for handling calls in a professional manner, enabling patients and colleagues to get through to the right number. Responding effectively to emergency calls, alarm activations and incident procedures in a calm and professional manner.
Additional training will also be given on the Portering and non-patient transport desk which also operates from the switchboard area.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over 1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Details
Date posted
18 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
356-25-7319328
Job locations
Castle Hill Hospital
Castle Road
Cottingham
HU16 5JQ
Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached and Person Specification. Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached and Person Specification.
Person Specification
Education /Qualifications
Essential

• Good standard of secondary education to GCSE level or equivalent

Desirable

• NVQ customer care or equiv

Skills/Knowledge
Essential

• Work under pressure
• Basic IT skills with a knowledge of Microsoft office based applications

Desirable

• Previous switchboard/telephone experience
• Knowledge of NHS

Communication and Interpersonal Skills
Essential

• Customer care experience
• Experience of working within an office environment
• Excellent telephone skills

Other Requirements
Essential

• Must be willing to work flexibly

Person Specification
Education /Qualifications
Essential

• Good standard of secondary education to GCSE level or equivalent

Desirable

• NVQ customer care or equiv

Skills/Knowledge
Essential

• Work under pressure
• Basic IT skills with a knowledge of Microsoft office based applications

Desirable

• Previous switchboard/telephone experience
• Knowledge of NHS

Communication and Interpersonal Skills
Essential

• Customer care experience
• Experience of working within an office environment
• Excellent telephone skills

Other Requirements
Essential

• Must be willing to work flexibly