Job Description

Job Introduction

HMP Peterborough are looking to recruit a proactive Switchboard Operator/ Administrator to help support their services. As a Switchboard Operator, you will ensure the switchboard system is fully operated during your shift and occasionally support with any administration duties. To be successful in this role you should have an excellent eye for detail and ensure smooth operation within the department.


HMP/YOI Peterborough is the country's only purpose-built prison for both male and female prisoners (kept separate at all times), including a 12-place mother and baby unit. We are committed to offering education and development programmes to provide residents with the skills required to enter employment on release, so reducing the chances of further offending. Providing creative outlets, such as workshop activities, helps to equip those in custody for when they are released. We use 'Restorative Approaches' to bring people in conflict into dialogue. Using a skilled and structured process, those who have been harmed have an opportunity to be heard and those that have caused the harm are held to account for what they have done. We have strong links with the community outside through a variety of partnerships, including our outreach activity Outside Links' offering support and advice to both residents and their families.


Join Sodexo and be part of something greater.


You belong in a team where you can act with purpose and thrive in your own way.


For more information on Sodexo Careers please visit Sodexo Careers

Main Responsibilities

Maintain all appropriate records and documentation. Monitor and oversee all filing and ensure that record systems are kept up to date and stored securely. Responsible for all administrative duties as required by the Manager, ensuring the function is run efficiently and cost effectively when performing work as required and planned. To work closely and co-operate with colleagues in other areas to ensure the safe and smooth running of the prison. Build relationships with key internal and external stakeholders. All calls are answered in a timely manner All callers are dealt with politely
Please see attached job description for further information regarding the role requirements

The Ideal Candidate

The ideal candidate should have experience working in a similar role or environment You should be proficient using Microsoft applications - in particular Excel and outlook Organisational skills are a must, being able to work to tight deadlines whilst keeping a level head will be required. Attention to detail and completing work with a high level of accuracy

Package Description

12,285 per annum

Working with Sodexo is more than a job; it's a chance to be part of something greater.

You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.


For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.


We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.


We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.