Job Description

Switchboard Operator

Where

: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK

Hours:

40hrs per week, working 5 shifts between Monday - Saturday. Operational hours are Mon - Fri 08:00-18:00 and Sat 09:00-17:00

Salary

: 12.60 per hour

What is in it for you?

A competitive salary A friendly and supportive team Training, career development & progression Overtime opportunities A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc. Free on-site parking

About the role:

Managing high levels of incoming calls that require redirected to the relevant department Answer calls in a professional and efficient manner, demonstrating a high level of customer service Capture and log call details to track workload and productivity Ensure correct procedures are adhered to Work as part of a team to achieve operational expectations To undertake additional duties in line with management requests as required. Meet individually set KPIs

About you:

Previous switchboard/call centre experience is desirable Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint Must have excellent interpersonal skills and be able to work on own initiative and as part of a team Ability to work in a fast-paced environment. Ability to manage workload to meet team deadlines A willingness to learn and develop and show high level of commitment and professionalism

Essential

Applicants must have a 5-year checkable history. You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.




Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.



We will consider flexible working requests from day one of employment.