Job Description

System Configuration Team Manager

Location:

Stoke-on-Trent (Hybrid Working Available after Probation)

Department:

Strategy

Reports to:

Change Manager

At Advantis Credit, we believe that smart systems and seamless processes are the backbone of great customer outcomes. Our Systems Change Team plays a vital role in making that happen - translating business needs into system logic that's accurate, compliant, and efficient.

We're now looking for a System Configuration Team Manager to lead this talented team. If you're a natural problem-solver with a passion for precision and a knack for coaching others, this could be your next big move.

What You'll Do

Lead a team of Systems Change Administrators, supporting their growth and ensuring high-quality delivery Translate business requirements into system configuration across platforms like Orca, Edge, and DebtStream Manage change control processes including versioning, UAT, and release governance Maintain detailed documentation and audit trails for every change Collaborate with Operations, Strategy, and Client Services to drive automation and efficiency Ensure compliance with FCA, ICO, and client standards Investigate and resolve configuration-related incidents, conducting root-cause analysis and implementing fixes

Who You Are

Experienced in system configuration, workflow management, or change control within financial services or debt recovery A confident leader with proven people management skills Detail-oriented with strong documentation and analytical capabilities Skilled in SQL -- from writing queries to troubleshooting data issues Comfortable navigating complex systems and translating business needs into technical logic Familiar with change governance frameworks like CAB and UAT (desirable) Knowledge of platforms like Edge, ORCA, or DebtStream is a plus

Why Advantis?

Joining Advantis means joining a team that values collaboration, integrity, and continuous improvement. You'll be part of a business that's proud of its heritage, ambitious about its future, and committed to making a difference - for our clients, our customers, and our people.

We offer:

A supportive culture where diversity of background and thought is celebrated Gym membership contribution to help you stay active and healthy Up to 35 days holiday per year (including bank holidays) for maximum rest and recharge Two paid volunteering days per year to support a charity of your choice A generous death in service benefit for peace of mind for you and your family Employee Assistance Programme offering confidential support whenever you need it Hybrid working options for better work-life balance (up to 2 days working from home per week after passing probation) On-site mental health first aiders to provide immediate care and support Free access to on-demand dental services for your oral health needs Long service awards that recognise and reward your dedication Enhanced family leave policies to support growing families A pension scheme to help secure your future Regular employee awards, incentives and social events to celebrate success Free on-site parking for your convenience A corporate football team for friendly competition and team spirit Free tea and coffee throughout the day to keep you fuelled Annual eye tests and contributions to prescription glasses where needed An accessible location, just a short walk from Stoke-on-Trent train station A refer-a-friend scheme with rewards when your connections join our team
Job Types: Full-time, Permanent

Benefits:

Company events Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Paid volunteer time Sick pay Work from home
Experience:

system configuration, change control or workflow management: 1 year (required) SQL: 1 year (required) Team management: 1 year (preferred)
Work Location: Hybrid remote in Stoke-on-Trent ST4 7RY