Job Description

Job Overview

Medilogic UK Ltd are a dynamic and innovative ISO 13485:2016 accredited Medical Device company supplying automated Methadone dispensing systems in the UK to pharmacy groups, drug treatment agencies and prison establishments.

Medilogic are looking to recruit a highly motivated Systems Support and Helpdesk Engineer to work alongside our fantastic team, in addition to assisting our Installer and Trainer as required, to further support the growth of the business in the UK. This varied and interesting role will involve installing and upgrading the product at customer sites, providing comprehensive training to end users, and supporting ongoing system use via our excellent helpdesk facility. The successful candidate will have a keen interest in bespoke software solutions and a strong IT background. An ability to work under pressure whilst in challenging environments is required.

The ideal candidate will be patient, personable and engaging with the ability to read people and gauge levels of understanding during helpdesk enquiries and training sessions. In-person training sessions take approximately 1.5 hours on a one-to-one basis. The candidate will also require stamina to effectively conduct several training sessions in one day and remain as enthusiastic for the final session, as the first!

A driving licence is essential as this role requires extensive travel within the UK and overnight stays when necessary.

Hours of work are Monday to Friday 0800-1700 with 1 Hour for lunch. Inclusion in helpdesk weekend on-call rota where support is provided 0830-1500 - one weekend a month, paid extra.

Normal place of work - Head Office based in Central Southampton, Hampshire.

MAIN RESPONSIBILITIES

Supporting our customers and delivering an exceptional product experience. Explaining potentially complex technical concepts to users with little or no technical background/experience in a logical and understandable manner. Efficiently co-ordinating and completing Methasoft system installations at customer sites. Providing comprehensive and enthusiastic training to system end-users. Maintaining impeccable attention to detail, with the ability to work under pressure while prioritising workload. Providing on-site and helpdesk technical assistance working alongside the support team. Assisting with the build, test, and dispatch process for distributing Medilogic products to customers. Assisting with internal verification of product. Assisting the IT Service Desk Supervisor and IT Director with general IT duties and project work. Working within the framework of ISO 13485:2016. Participation in the company weekend on-call rota (08:30-15:00).

GENERAL RESPONSIBILITIES

Liaising with management and staff on all operational aspects. Maintaining effective communication with clients, staff and management. Supporting the team in all aspects of the service.

COMPANY RESPONSIBILITIES

Be aware of and adhere to Company policies and procedures as contained in the Contracts of Employment and Memorandum of Agreement. Ensure full compliance both personally and by all personnel to all Statutory and Company Health, Safety and Environmental Protection requirements at all times. Ensure full adherence to the Company and Client Quality Management System policies and procedures, both personally and for all personnel at all times. Be prepared to work hours consistent with the allotted task or function. Perform any other relevant task delegated by senior staff, according to Company or business requirements.
Make recommendations on how to improve efficient handling techniques, equipment modification or training requirements to continually develop the level of service offered to our customers.

Act as an ambassador for the Company always and encourage all personnel to do the same by your example.

TECHNICAL AND PROFESSIONAL EXPERIENCE

Windows Desktop Microsoft SQL Server (desirable) Hardware support Customer Service experience Support/Service Desk experience Pharmacy Environment Experience (desirable)

In addition to the salary there are other benefits:

Laptop and smartphone Secure on-site parking 25 days holiday per year plus bank holidays on top Use of pool car for travel to customer sites On-call allowance (we provide remote only on-call service between 08:30 - 15:00 hours at the weekend and bank holidays)

ESSENTIAL REQUIREMENTS

Driving Licence

Job Type: Fixed term contract
Contract length: 12 months

Pay: 27,000.00-32,000.00 per year

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Licence/Certification:

driving licence? (required)
Willingness to travel:

25% (preferred)
Work Location: In person