Job Description

Salary range: 26-28K depending on experience.

At Matrix, we are revolutionising the way employers, suppliers, and talent connect across the employment landscape. Our mission is simple; we connect people to work. We've been driving innovation in the talent ecosystem for years, and now, with our unique three-sided marketplace strategy, we're disrupting the traditional recruitment process in ways that no one else is.

Our benefits

Standard Pension - 3% Employers, 5% Employee

25 days annual leave (plus Bank Holidays)

Birthday day off

2 Volunteer days a year (to volunteer in the local community)

Employee Health Benefits (Westfield Health)

Online discounts platform for major retailers (Westfield Rewards)

About the role

To provide system and administrative support to the ASDA account, ensuring the efficient and accurate management of order uploads, candidate allocations, and communication between the supply chain, planning, and customer success fulfilment team. The Systems Administrator will play a key role in supporting the client's logistics operation and maintaining a high standard of service delivery through effective system management and collaboration with the planning hub.

Location & Working Pattern

Base Location: Lutterworth Depot Office Office Attendance: Onsite attendance 5 days a week (with flexibility based on business needs.
Key Responsibilities

System Administration: Manage and maintain all order uploads into the CR.net platform, ensuring accuracy and timeliness. Monitor system workflows and proactively share any improvements Support planners with system-related queries and provide regular updates on order status. Stakeholder Coordination: Liaise closely with the ASDA Planning Hub in Lutterworth and key onsite stakeholders to build strong working relationships. Attend onsite and maintain regular communication with planners and supply chain teams. Support collaboration between internal teams to ensure client expectations are met. Fulfilment Support: Work closely with the Supply Chain to ensure drivers allocated are to be fully compliant are identified and submitted to meet client needs. Assist in the coordination of candidate deployment for peak periods and ad-hoc requirements. Data Integrity & Reporting: Maintain accurate system records and ensure compliance with data and operational standards. Support production of daily/weekly performance reports as required. Identify process improvements and contribute to continuous operational efficiency.
Essential Skills & Experience

Previous experience in systems administration within a logistics planning environment. Strong understanding of order management, workforce planning, or fulfilment processes. Excellent communication skills and ability to build relationships with internal and external stakeholders. High attention to detail and confidence working with data and digital platforms. Ability to work in a fast-paced, deadline-driven environment.
At Matrix, we celebrate what makes us unique. We are passionate about building and sustaining an inclusive and equitable working environment for all staff. If you require any reasonable adjustments to the recruitment process, do reach out to our HR team who will be happy to help - Matrixhrhelp@teammatrix.com

Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Benefits:

Additional leave Free parking On-site parking
Experience:

Administrative: 3 years (required) Customer service: 3 years (required)
Work Location: In person