Job Description

Community Integrated Care are on an exciting journey of transformation and growth and are looking to recruit a System Change Business Partner to join our Technology Enabled Care Team supporting our national complex care services.
This is a full time, permanent national role and you can be based anywhere across the United Kingdom however you must be able to travel nationally and to our head office in Widnes as and when required.
What is The Deal for you?

• Flexibility! You can work your full time hours over 4 days and enjoy a long weekend, or work over 5 days to accommodate your other commitments.
• Remote Working! Do you want to work from home? Or do you prefer being in an office? With this role you have the option of working remotely or from one of our regional office or our head office in Widnes - or a blend between the two! You'll need to be able to travel nationally and to our head office in Widnes office as and when required as part of the role.
• Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app.
• Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible.
• Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
• Dare to Learn: Access to our amazing on line training platform where you can upskill taking a variety of courses and qualifications.
• Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life.

Who you'll be supporting & more about the role:
This role exists to provide holistic end to end support for systems changes to regions, supporting the development and delivery of the best systems which support care delivery, driving organisational care system capability, and enabling the best life possible for the people we support through the effective management of change and optimisation of care systems technologies.
Day to Day you'll be (list not exhaustive please see JD):

• To follow the Community Integrated Care change process in embedding systems change and work closely with the L&D and PMO office to achieve this.
• To take responsibility for being the primary point of contact for one care system and for inputting into its roadmap and development across the Charity.
• To ensure change opportunities for systems are identified, documented and tracked.
• To communicate effectively with technical systems teams to ensure that the systems changes being developed are ones that meet organisational priorities and will be effective when implemented at the front line.
• To identify and pull in the right people when a training need is identified or will be need in the future and to ensure the training developed as a result is in line with the regional and wider organisation needs and strategy.
• To work closely with service leads, regional managers and other business partners in region to deliver systems that support the achievement of the objectives and excellent service standards that we aspire to deliver in each region that we operate.

Your values:
Our Ideal Candidate
Skills Knowledge and Experience

• Relevant work experience leading and managing change, preferably leading systems and technology changes
• Experience of significant project challenges and evidence of lessons learned
• Experience of successfully managing a change programme with demonstrable benefits
• Experience in systems delivery change (does not have to be social care although this would be ideal)
• Understanding of Change Management processes
• Significant experience of successfully managing to time, quality and budget and successfully leading cross organisational change as part of strategy delivery
• Ability to lead through change in a dynamic and agile environment

Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.
Interested and want to know a bit more?
To find out more about our charity check out:
We're really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.
In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.
The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones - and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.

Skills Required