Job Description

Salary

29,943 - 36,738 per annum

Contractual hours

37

Basis

Full time

Date posted

13/10/2025

Job reference

COLREQ01532

Contract type

: Permanent

Working hours:

37 hours per week

Please note this vacancy may close at any time, once sufficient applications have been received, therefore early submission of your application is encouraged.

Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.

The Council are looking for an ICT Systems Officer with the energy and enthusiasm to work with our end-service users and ICT team, in understanding how we can make best use of and optimise software solutions that support our day-to-day work. You will have the chance to make a positive impact on how we shape both our internal and external customer experience and journey. As we want to develop you as an individual and your role within our organisation and this could be the starting point.

Duties of the role

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As an essential member of the ICT team, you will be assisting end-users by diagnosing, understanding and resolving their support needs. Being able to interpret their requests into wording which simplifies understanding, for both our organisation and suppliers, enabling us to collaborate and deliver successful outcomes. Some of your goals will be time sensitive or governance driven, meaning attention to detail, planning, quality and review skills are a key part of keeping on top of this and minimising delay and error. We will support you in continuing to build on your confidence, time management, planning, resilience, all of which ensures we continue to keep our customers happy.

Qualifications and skills required

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You will have trusted experience in communicating across both groups and individuals, being able to identify, simplify and communicate what can sometimes be complex user needs and optimise their understanding and work with them in delivering any agreed solutions. We would expect you to have experience within a software or solution support environment for example helpdesk tickets or end-user advice and support. Being able to deliver successful end-to-end change, consistently meet deadlines, communicating and then managing risk or impact, and applying a methodical approach to problem solving. An IT qualification such as ITILv3 or newer would also be beneficial. However, if you do not have an equivalent qualification, we would support you in working towards it.

What we offer

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The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.

Other benefits include:

Flexible working Gym, travel and online retail discounts Excellent training, development and progression opportunities


For an informal discussion about this vacancy, please contact Amy Cook, Lead Solution Specialist at amy.cook@colchester.gov.ukor on 01206 508825.

For a copy of the job description, please click here.

Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.