Job Description

Salary

35,124 - 38,350

Location

Hybrid - Edinburgh EH11 1PZ

Hours

35

This is a permanent

,

full time vacancy that will close in 12 days at 23:59 BST.

The vacancy

All job applications will be handled by LHH. Please read the advert in entirety and contact

ScotlandProfessional@LHH.com

to apply.


Reporting to the Head of IT Operations, this role will ensure a high level of user satisfaction by providing first-line IT support, resolving routine issues, and managing service desk tickets. This role will take on the responsibility for monitoring service performance, escalating complex issues to the Senior Systems Specialist, and supporting service delivery improvements. We're seeking a proactive and user-focused IT Support Specialist to provide first-line technical support across the Charity. You'll be the first point of contact for resolving day-to-day IT issues, managing service desk tickets, and escalating complex incidents when needed--all while ensuring clear communication with users.



A key part of the role will involve assisting with onboarding new users, including account setup, hardware build and configuration, and IT induction training. As such we're looking for an individual with strong technical knowledge of IT systems, including experience troubleshooting common hardware (e.g., desktops, laptops, printers), software (e.g., Microsoft 365), and network connectivity issues (e.g., Wi-Fi and wired connections). In addition to handling system checks and routine maintenance, you'll monitor service performance, contribute to SLA reporting, and support database upkeep and user onboarding. A commitment to learning, sharing knowledge, and embracing change is key, as you'll be expected to stay up to date with emerging technologies and act as a subject matter expert in key areas.



This is an exciting opportunity for someone looking to grow their IT career. As part of a forward-thinking and supportive IT team, you'll have access to significant growth and development opportunities, including hands-on experience, training to broaden your technical expertise, and a pathway for career progression within the organisation. Your contributions will be valued and your development actively supported as we continue to modernise and improve our IT services.



Applications in the form of a tailored CV and covering letter, highlighting your skills and experience pertinent to the role, should arrive no later than midnight Sunday 1st June to ScotlandProfessional@LHH.com

About us

For more than 230 years we've been supporting and empowering people with sight loss to live fulfilling lives. We're proud of what we've achieved, but we want to do more. We will build on our rich history to create an organisation which is prepared for the future, and ready to respond to the needs of people impacted by vision loss.


Our vision is bold. We want to be at the leading edge of positive societal change by:

Investing our funds in the support that makes the biggest difference Putting our community at the heart of what we do Campaigning for change Accelerating prevention and treatment of eye conditions Fostering a collaborative culture of innovation and learning
We're determined that no-one should face sight loss alone. We're committed to improving, diversifying and growing our services to make sure we can reach many more people with sight loss - when and where they need us.


Our organisational values - Transform, Unite and Thrive - underpin all the work we do at Sight Scotland and Sight Scotland Veterans.

Benefits

Generous employee pension scheme

Learning and Development opportunities

Employee assistance programme

Discounted cinema tickets

Discounts for

carers