Job Description

PLEASE NOTE:

If you are interested in this role, please apply via the Staffordshire Police website or using the links provided in the job advert. We are only reviewing applications that come through our website.

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:Systems Support and Development Officer - Staffordshire Police

System Support and Development Officer

Salary: 35,412 to 38,220

Location: Strategy & Intelligence Department, Service Headquarters

Responsible to: Performance and Assurance Manager

Salary: Grade 7 35,412 to 38,220

Hours: 37 hours per week (flexible working scheme available)

About the Role:

An exciting opportunity has opened up within the Strategy and Intelligence Department for a System Support and Development Officer. In this role, you will play a crucial part in supporting the ongoing implementation and development of Software Products for Staffordshire Fire and Rescue Service.

Working as part of a dedicated team and reporting to the Performance and Assurance Manager, you will be responsible for various aspects, including the development of new functionality, maintenance of existing core software products, liaison with software providers, and providing support and training to users. This is a technical role with a focus on managing, maintaining, and improving Service systems that provide critical information within Staffordshire.

Key Duties:

Lead the development, configuration, testing, implementation, and user training for Service information systems.

Become a subject matter expert, understanding both front-end and back-end configurations, and provide solutions to business objectives.

Manage requests raised by users, by resolving errors and addressing enhancement requests.

Identify enhancements and improvements, working with software providers to influence system development.

Lead meetings with internal stakeholders, facilitating discussions on new functionality integration.

Ensure development and system changes are completed within agreed timescales.

Liaise with software providers, chairing regular meetings to discuss issues and enhancements.

Independently organise ad-hoc meetings with internal and external stakeholders.

Develop and report on data contained within Service information systems.

Undertake robust development and simulated user testing for new functionality.

Schedule system upgrades and provide communications to the wider Service.

Create and manage user accounts and associated system permission profiles.

Ensure awareness of service policies, business processes, and Data Protection legislation in all development work.

Communicate effectively with a wide range of stakeholders, both internally and externally.

Additional Information:

The successful candidate may be required to work flexible hours and travel to different service locations, including Shared Fire Control and occasional travel outside the Service to meet with software providers.

Education and Training:

Educated to degree level (or equivalent) in software development or similar.

Significant previous experience utilising technical skills to support software development.

Knowledge and Experience:

Experience of communicating and influencing at all levels of an organisation.

Building effective working relationships with a range of stakeholders.

Analysing data, creating reports, and presenting information.

Solving technical issues through knowledge and skill.

Working independently to achieve objectives.

Creating training materials and providing training and support to users.

Working with sensitive and confidential information, understanding GDPR and government security classifications.

Skills, Abilities, and Personal Qualities:

Effective communication both orally and in writing.

Interacting well with colleagues to achieve workable solutions.

Ability to take ownership of tasks, prioritise workloads, and work independently.

Proven ability to analyse requirements, identify issues, and provide support.

Strong attention to detail and analytical and problem-solving skills.

Closing date: 09/10/2025 Midday 12:00

Interview date: TBC

Please apply by submitting your CV and cover letter outlining your suitability for the role.

Benefits of working for Staffordshire Fire and Rescue Service:

Enhanced Annual Leave Entitlement Generous Pension scheme Access to Onsite Gyms and Fitness Advisor Free Parking at most sites Enhanced Maternity PackageBenefits are paid on satisfying the eligibility criteria Occupational Health - On-site fully funded Occupational health centre to support all employees. Employee Assistance Programme (EAP) - An EAP is an online and telephone employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health and general wellbeing. Eye Tests Flexible Working Scheme - Flexible working in operation to allow employees, where possible, to flexible start and finish work meeting both personal and the organisational needs. The Firefighter Charity - "Support the mental, physical and social needs of all serving and retired members of the UK's fire family. Here's everything you need to know" https://www.firefighterscharity.org.uk/ Cycle Scheme Blue Light Card Flamesavers - A credit union offering SFRS personnel loans and saving accounts. Rewards for Rescue Staffordshire have a strong commitment to equality and diversity in our people, within the organisation and in the services, we provide to our communities.
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Safeguarding

Staffordshire Fire and Rescue Service's recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People and all staff and volunteers are expected to share this commitment.

Please note if you are successful at interview and commence pre-employment checks this will include DBS, please see what this involves and the process via the below link:

About us - Disclosure and Barring Service - GOV.UK

Positive Action

Staffordshire Fire and Rescue Service is fully supportive of Equality, Diversity and Inclusion and strives to employ a workforce that represents the community we serve.

Our vacancies are open to everyone and all appointments are made based on merit. We encourage and welcome applications from all underrepresented groups which include: Black, Asian, and minority ethnic backgrounds, female, people who have a disability, those who are neurodivergent and persons of the LGBTQ+ community.
We use positive action to encourage potential candidates from underrepresented groups through targeted step-In support and advice sessions. If you have the skills, experience and values, that here in Staffordshire Fire and Rescue we pride ourselves on, then we would welcome you to apply.
For more information on Positive Action please email the team on positive.action@staffordshirefire.gov.uk

For any Recruitment queries please email hrrecruitment.team@staffordshire.police.uk

Job Type: Full-time

Pay: 35,412.00-38,220.00 per year

Benefits:

Additional leave Canteen Company pension Enhanced maternity leave Flexitime Free parking Gym membership Health & wellbeing programme On-site gym On-site parking Sick pay
Work Location: In person

Reference ID: https://staffordshirepolice.tal.net/vx/appcentre-Fireexternal/brand-4/spa-1/candidate/so/pm/11/pl/16/opp/2679-Systems-Support-and-Development-Officer/en-GB