Job Description

Job Title: Systems Trainer

Head Office Location: Brindley Place, Birmingham

Job Location: B1 2JB

Salary - 31,300- 33,300 (+750 Car Allowance) per annum

Contract type - Permanent

Working hours - Full Time

Closing Date - Friday 29th August

Interview Date - W/C 8th September

About the role

The Systems trainer role provides vital support and training to ensure digital competence and confidence across the full suite of organisational systems. The role is responsible for working with a range of stakeholders, including customers, business users, support resources and suppliers to deliver effective learning solutions that achieve the required business value.


Key responsibilities include:


To create suitable learning interventions to support the development of colleague`s digital skills, this includes face to face, virtual workshops and eLearning, utilising the technology that is available Develop and maintain user-friendly manuals, e-learning modules, job aids, and guides that clearly explain systems and processes. Provide 1:1 coaching, remote support, and refresher training as needed to help colleagues to get the most from our systems. To deliver a regular calendar of engaging face to face and virtual workshops to support the development of digital skills and confidence.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

Essential:


Ability to build effective relationships and apply influencing skills with the ability to collaborate cross functionally Experience in supporting the delivery of projects from start to completion Excellent analysis skills; the ability to collect & understand/link data to creatively solve problems & to arrive at sound decisions understanding the level of a problem. Good organisational, time management and prioritisation skills with the ability to meet deadlines and to determine an appropriate course of action in spite of changing demands Training experience with IT systems (including as a systems administrator or power user) Excellent working knowledge & experience of using of Microsoft Office 365 suite. Awareness of data security and cyber hygiene

Desirable:


Demonstrable use of Analytical tools such as Excel and Power BI Knowledge of in house systems such as MRI (Housing Management System), ServiceConnect, REACT, HALO Webportal, GIS. Knowledge of AI adoption

Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord.

About us

GreenSquareAccord is one of the biggest social housing and care providers in England.


We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.


We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

Our purpose

We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.


Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life.


Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.


Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:


25 days annual holiday entitlement A defined contribution pension scheme. Trust based flexible working and a Confidential Employee Assistance Programme (EAP). Two days paid volunteering leave per year Buying and selling of annual leave Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.



GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.



If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.