Job Description

Who We Are

Westwood Lakes is a family-run holiday and fishing retreat on the outskirts of Boston, Lincolnshire. With 31 luxury holiday lodges, seven scenic lakes, an on-site cafe, bar, and bait & tackle shop, we provide a peaceful getaway for anglers and holidaymakers. Our friendly team works hard to create a warm, welcoming atmosphere and deliver a stay guests will always remember.

Role Overview

As Bait and Tackle Shop Manager, you are responsible for the smooth and efficient running of the shop, both in-store and online. Your role includes managing staff, overseeing stock and sales, and handling customer service. You will also coordinate lake and match bookings as part of your duties.

Key Responsibilities

Shop Operations

Manage the shop floor, ensuring it is tidy, well-stocked, and customer-friendly Oversee all aspects of daily shop activity, including opening and closing procedures. Monitor and drive in-store sales

Staff Management

Supervise shop staff and support team development Create staff rotas and manage absence requests Lead by example with a hands-on, customer-focused approach

Stock & Suppliers

Monitor stock levels and place timely orders Manage relationships with key suppliers Ensure products are correctly priced and well presented

Online Store

Oversee the online shop, ensuring product listings are up to date Ensure orders are processed, packed, and dispatched promptly Deal with customer queries and online feedback promptly and professionally

Lake and Match Bookings

Oversee day ticket sales and match bookings. Provide support and information to anglers and match organisers

General Expectations

Maintain high standards of customer service at all times Represent Westwood Lakes professionally and positively Work collaboratively with other departments and management Have a flexible approach to working hours, including weekends and peak periods

Digital Assets and Marketing

Create engaging content, promotions, and events to drive customer engagement on both social media platforms and website. Respond to customer enquiries and feedback on social media platforms in a timely and professional manner.

On a wider scale

Participating in the planning, preparing and participation of events on site such as festivals or events. Working as part of a team, covering sickness and annual leave when required.
Job Type: Full-time

Pay: 28,000.00-35,000.00 per year

Benefits:

Company pension Employee discount On-site parking Store discount
Work Location: In person