Job Description

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
We are currently looking for a Talent Delivery Lead for our Retail Banking and Wealth business to support the growth of the business in a simple, customer focused way. The Talent Delivery Lead is accountable for, leading and delivering the strategy for Talent (encompassing Talent Acquisition, Talent Management and Succession Planning) in alignment with business growth and workforce fulfilment. It will have individual accountability through bringing strategy and execution together and embedding a simplified talent proposition.
The role holder will be able to move beyond static succession plans to dynamic agile talent approaches that focus squarely on ensuring talent is available to deliver strategic priorities.
This role focuses on activating the talent strategy aligned to the respective business/market to ensure that HSBC attracts, develops and mobilizes top talent. The Talent Delivery Lead/ will leverage intelligence to advise the Business/Market on workforce planning and shape the workforce fulfilment strategy, ensuring the Business is equipped for current and future skill demands. Partnering with key business stakeholders translating business priorities into actionable talent strategies that drive high performance and competitive advantage.
Principal Accountabilities
Talent Strategy Activation

• Accountable for partnering with business and People stakeholders locally to understand and respond to business priorities through the delivery of Talent and Talent Acquisition strategy and solutions.
• Contribute to the skills strategy aligned to Workforce Planning with shared accountability for embedding skills strategies across Talent and Talent Acquisition.

Talent Acquisition

• Accountable for the market Talent Acquisition strategy, ensuring it is data driven and supports the overall Talent strategy.
• Accountable for the management and delivery of specialist / volume & priority skills hiring for the market for all Businesses, Group Infrastructure and entities, ensuring fulfilment of the demand plan.
• Accountable for working across the operating model and hiring segments (Executive & Leadership / Emerging Talent) ensuring an exceptional experience is delivered (driving fulfillment of the workforce strategy and demand plans)
• Accountable for aligning, enabling, and activating global campaigns and experience practices, driving competitive advance and reputation through Employer Branding, Inclusion and internal mobility.

Succession Planning, Talent Identification and Development

• Lead succession planning with business aligned talent team members focused on Local and where appropriate Business Critical Roles successor development and increased succession readiness.
• Support the delivery of Talent processes that identify and address capability gaps, facilitate internal talent mobility and external talent pipelining.
• Collaborate with Enterprise Learning for learning solutions required to support the Enterprise Talent strategy.
• Responsible for transparent, fair, and engaging talent and succession processes which empower employees and build trust.
• Focused on talent density rather than annual reviews and rigid successor lists. Accountable for building a deep, high-quality pipeline that strengthens the leadership bench.

Stakeholder Management

• Responsible for proactively partnering with People team, colleagues to ensure the provision of fair selection processes, onboarding and development of talent. Be the voice of the business, where talent needs are to be met through other teams such as reskilling, pay strategy etc.
• Build strong relationships with key stakeholders across the organization to promote a culture of talent development and succession planning.
• Responsible for challenging stakeholders to make robust talent decisions leveraging data and talent intelligence

Performance, Risk & Financial Management:

• Accountable for continuously assessing and improving talent performance metrics, utilizing data analytics to inform decision-making.
• Accountable for identifying and mitigating risks associated with talent and workforce fulfilment, ensuring compliance with internal policies and external regulations.
• Responsible for driving cost disciple aligned to the centralized recruitment FRP and Workforce fulfillment strategy
• Accountable and for continually identifying and mitigating risks which may hinder delivery of operational service deliver and proactively using data to identify and embed continual improvements.
• Ensuring compliance with internal policies and external regulations.

Critical Skills, Knowledge & Experience

• Strong background in Talent Acquisition Service Delivery, in particular expertise in volume hiring
• Understanding of talent management strategies including succession management
• Ability to build strong and lasting relationships with priority customer, client, community and stakeholder groups
• Experience leading and delivering sustainable change in an international context
• Leadership experience
• Ability to define plans and budgets which identify value for revenue and opportunities for cost reduction
• Expertise in developing a comprehensive workforce fulfilment strategy that maximises talent acquisition and talent management
• The ability to analyse, understand and communicate talent intelligence and hiring performance metrics to drive effective workforce fulfilment decisions.
• Planning, Tracking, Reporting and Governance

Please note this role is based in Birmingham on a hybrid basis, with 3 days in the office.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Telephone: +44 207 832 8500

Skills Required