Job Description

Join a life saving crew


The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical.


As a Charity we have developed our service by embracing change which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes. We continuously look to develop our service to ensure we continue to change and save lives.


Are you passionate about empowering people through learning and development? We're looking for a dynamic Talent Development Coordinator with proven experience to join our team and help shape the future of professional growth within our Charity.

BASE:

Knowsley with occasional travel to other sites

DEPARTMENT:

People and Culture

REPORTING TO:

Senior Head of People and Culture

SALARY:

28,000-30,000 per annum

WORKING HOURS:

35 hours per week

Overall purpose of the role:

To work with the People and Culture function to build capability, nurture talent, and drive a positive, high-performing culture across the Charity. You will provide expert support in training and development by evaluating development needs and create and design programmes for the entirety of the employee life cycle.

Main duties and responsibilities:

Coordinate the delivery of a suite of internal and external learning programmes ensuring positive participant and facilitator experience. This could include calendar management, venue booking, liaising with suppliers/learners, delegate invitation and attendance recording. Coordination of skills-related mandatory certifications and renewals; including timely booking of renewals & accurate record management. Maintenance and management of the content within our LMS ensuring the quality of content and effective operation of the system. Assist in the preparation of learning materials, including slides, workbooks, eLearning and other support materials. Oversee early careers, including apprentices, and work with line managers and 3rd party suppliers to ensure successful outcomes. Coordinate the key performance metrics - collect and present relevant data/information and analyse results for continuous improvement. Sourcing, booking and record management of external training activities. Identify and coordinate the implementation of process improvements in the administration of learning and development programmes to drive efficiencies and effectiveness. Support with the design and ongoing review of robust and effective performance review processes to meet the needs of the Charity and employees. Provide line managers with regular updates and reminders regarding key development initiatives including performance management and probationary reviews in line with agreed processes. To oversee the induction and probationary processes for all new starters within the Charity. To support and guide managers in induction, probation, performance review and performance improvement, ensuing adherence to procedures. To provide insights and intelligence to support talent mapping processes and future succession planning needs Harness learning outcomes from performance review and probationary processes and create and design engaging and interactive learning solutions and interventions which appeal to a wide range of learning styles. Constantly measure and evaluate the effectiveness of the training delivered to continuously improve our offer. To maintain and update the electronic record systems, including HR and Training records, ensuring all records are accurate and up to date, and managed in line with GDPR requirements. To provide general administration support to the People and Culture function as required.

PERSON SPECIFICATION

Qualifications

CIPD qualification level 3 or equivalent experience


Experience

Previous experience and knowledge of working within an L&D Department Experience of creating and presenting learning materials Experience of HR systems, collating data and producing reports Previous experience of design and implementation of LMS / HRIS Good basic knowledge and understanding of HR legislation


Skills


IT literate, intermediate level of using all Windows Microsoft packages and Databases Excellent organisational skills to prioritise and manage a varied workload and meet tight deadlines Excellent interpersonal and communication skills both written and verbally Able to work on own initiative Ability to relate and to communicate well to people at all levels Strong attention to detail


Personal Attributes / Abilities

A genuine passion for helping others to grow and succeed Understand the importance of confidentiality and to be discreet and act appropriately when dealing with confidential matters * Full driving licence and car owner, with the ability to work from various locations around the Northwest