Job Description

Details

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Reference number

441572

Salary

30,754 - 34,997
A Civil Service Pension with an employer contribution of 28.97%
GBP

Job grade

Executive Officer

Contract type

Permanent

Business area

WRA - Operations

Type of role

Operational Delivery

Tax Profession

Working pattern

Flexible working, Full-time, Job share

Number of jobs available

3

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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We encourage flexible and hybrid working. Some office attendance will be required based on business needs. This role is based in our Merthyr or Cardiff office.

About the job

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Job summary

We're responsible for Land Transaction Tax (LTT) and Landfill Disposals Tax (LDT) We'll also be responsible for the collection and management of the Visitor Levy (VL), and for operating the national register of visitors accommodation providers in Wales. Our work raises revenue to support public services, like the NHS and schools in communities across Wales.

Join a place with purpose

You'll join a team of 100+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind. By working together, we'll deliver a fair tax system for Wales.

Our people

You'll be working with people from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance - there's a place for you in our friendly team.

You'll be our greatest asset

You'll be joining an inclusive organisation and be part of a team where you can thrive, be rewarded and heard.


We're recognised as one of the top organisations for people engagement in the Civil Service People Survey. Inclusion and fairness are one of our strongest


areas, as well as pay and benefits - our People Survey results say it all!


We're also recognised for being innovative and a digital, 'cloud-based' organisation that supports hybrid and flexible working enabling a great work-life balance.


More about working for us, our roles and our Corporate Plan 2025 - 2028 .

Job description

As a Tax Risk Officer (TRO) you will play a key role in managing tax compliance for LTT and LDT, and supporting taxpayers to pay the right tax at the right time.


You'll need to be a team player with excellent customer service and decision making skills. You'll need to be highly motivated, organised, and able to balance a varied workload made up of technical and administrative activities.


Using Our Approach, you will review cases, such as repayment requests, and manage our debt and enquiry processes, applying sound judgment to achieve fair outcomes.


You'll work closely with internal teams (Helpdesk, Tax Specialists, Finance, Legal, Policy) and external stakeholders such as taxpayers and their agents, providing excellent customer service and explanations of decisions.


To be successful in the role, you'll be confident in making decisions and explaining how these have been reached within our processes while providing excellent, timely customer service to both internal and external customers. A full training package will be provided for all aspects of the role.


"Being a Tax Risk Officer has allowed me to be in the centre of a growing, vibrant and supportive organisation. The WRA offers opportunities to be involved in exciting projects, outside of the day-to-day role, which help build upon developing skills, whilst also being a key part of the evolving tax system here in Wales. The role of Tax Risk Officer is varied and exciting. The role allows you to build relationships across the Operations teams, as well as throughout the Organisation. The people of the WRA are the heartbeat here, and will make you feel so welcome."

Michaela Jenkins, Tax Risk Officer

Person specification

Work with taxpayers and their agents to support Our Approach, ensuring a fair and efficient tax process. Review and process repayment claims, conducting compliance checks to ensure the right tax is paid while maintaining accurate audit trails. Manage debt recovery and enforcement activities in line with WRA policies. Undertaking review requests by working with the taxpayer and agent to gather relevant information to make an informed decision, and communicating this to the taxpayer. Carry out compliance checks, including formal enquiries to address risks where necessary. Work with stakeholders to understand the risks and reach resolution. Assessing the application of penalties where inaccuracies are Working with taxpayers and agents, providing enhanced support where appropriate, either in complex cases, or for those with specific needs or requiring other additional support. Undertake appropriate engagement activities to identify potential errors and risks in tax returns, with the aim of supporting taxpayers to pay the right tax at the right time. Work with colleagues across the WRA to improve processes and share best practice. Support the Operations Manager in resolving customer complaints and improving our services in response to customer feedback. Be a role model across the organisation by taking a positive, open approach to changes and helping others understand the reason they are put in place.

Candidate information session

If this seems like a role you'd be interested in, join us for our virtual Candidate Information Sessions. You'll meet the Line Manager, get an overview of the role as well a feeling for what it's like to work at the WRA. We'll also talk through our benefits and provide helpful tips for your application with us. Please register for one of the sessions below:

18 December 2025 at 12.30pm - Register here: Business Wales Events Finder - Candidate Information Session - Tax Risk Officer

18 December 2025 at 4.00pm - Register here: Business Wales Events Finder - Candidate Information Session - Tax Risk Officer

Languages

We've undertaken an objective assessment of the Welsh language skills needed to undertake the duties of this role.


For this role:




Welsh language skills


Welsh skills are not essential. This means that you do not need Welsh language skills to undertake this role and these skills won't be assessed during the recruitment process. However, we actively encourage all staff to learn, or improve their Welsh language skills and offer a range of opportunities to suit everyone.

Benefits

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Alongside your salary of 30,754, Welsh Revenue Authority contributes 8,909 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.31 days annual leave + Bank holidays, and 2 Privilege days Flexible and hybrid working Generous employer pension schemes with a contribution of up to 28.97% Tusker car scheme Vivup Cycle2Work and advances of salary for season Travel Tickets Lifestyle Benefits offering discounts on shopping, restaurants and entertainment Wellbeing hour each week Access to subsidised sports groups Generous family-friendly leave policies Free Welsh language courses and time off to learn Access to a range of staff diversity networks Free counselling and support service via our Vivup Employee Assistance Programme and Your Care Health platform A thriving culture that's described as innovative, collaborative and kind.

Things you need to know

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Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

We'll always be clear about how we assess your application, at each stage of the process. This will usually include:


Assessment of your Application Form and CV against the relevant Success Criteria A panel interview (if you're successful at the initial sift stage) If any additional assessments are needed for this role, such as a test or presentation at interview, we'll let you know in advance. Should a large number of applications be received, an initial sift will be conducted using the lead behaviour,

Communicating and Influencing

.

We're proud to be a Disability Confident Leader so we'll ask you if you need any adjustments at each stage of the recruitment process. So that we can support you in a way that works for you, we'll offer a pre-interview accessibility chat to anyone that declares a disability or needs any adjustments. This will take place with someone who is independent of the recruitment process and you won't be placed at any disadvantage as a result of needing adjustments.

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.


A reserve list may be held for this role for applicants that have scored above the appointable threshold at interview. This means that if a similar vacancy becomes available in the next 12 months we may contact you to offer you the role.

Success criteria

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Behaviours

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Communicating and influencing

Communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience



Yes



Yes

Managing a quality service

Keep colleagues and stakeholders fully informed of plans, possibilities and progress. Identify common problems that affect service, report them and find possible solutions.



Yes



No

Making Effective decisions

Take responsibility for making effective and fair decisions in a timely manner. Analyse and research further information to support decisions. Talk to relevant people to get advice and information when unsure how to proceed



No



Yes

Strengths

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Team player

You work well as part of a team and strive to ensure the team pulls together and is effective.



No



Yes

Relationship builder

You quickly establish mutual respect and trust, building long lasting relationships with others



No



Yes

Problem solver

You take a positive approach to tackling problems and find ways to identify suitable solutions



No



Yes

Experience

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Demonstratable customer service experience



Yes



Yes




Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : WRA Recruitment Team Email : Recruitment@wra.gov.wales Telephone : 03000254000
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Recruitment team

Email : Recruitment@wra.gov.wales

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition. See the Civil Service Commission's recruitment principles where this is set out.


If you feel your application has not been treated in line with the recruitment principles, and you wish to complain, you should contact the Head of HR.


Email: hr@wra.gov.wales


If you're not satisfied with our response, you can contact the Civil Service Commission.