Job Description

The Team Administrator will be responsible for receiving, processing and forwarding of referrals at the first point of access. Attention to detail and fast paced person who is able to manage referrals in an efficient manner. If you are eager to make a meaningful impact on a patient's experience, possess excellent communication skills and have a positive approach to changes come and work with us



The post holder will provide an administrative function to Referral and Assessment Hub, providi ng a same day response to community referrals for adults of a working age, ensuring they are managed in a transparent way and people get appropriate care and treatment in the right place at the right time.



Ensuring referrals are correctly categorised (urgent, routine).



The Team Administrator will have an overview of the patient pathway with responsibility for ensuring referrals, reviews and appointments are processed and conducted within the required timeframes.



Minute of daily meetings and other general administrative duties.



Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.



We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.



Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.



Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.



Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Referral Processing:

Coordinating the flow of referrals from Primary Care processing of all referrals into the service using NHS patient systems, ensuring that all relevant Health & Social Care systems are updated in accordance of that referral.



Ensuring referrals are correctly categorised (urgent, routine).

Patient Support:

Providing patients with information about the referral process, and other relevant details.

Communication:

Communicating with patients, physicians, and other healthcare providers to ensure clear information flow.



Process all referrals received into services, ensuring updates to clinical information systems align with Trust and service guidelines.



Monitor shared administration email inboxes and action in a timely manner.



Coordinating and directing service user contact via telephone call, email, or letter.

Record Keeping:

Maintaining accurate and up-to-date patient records, including referral information.



Ensure an effective and efficient booking service is provided with service user negotiation in accordance with the targets stated in the NHS Plan.



Ordering and management of the team stationery, assuring stock levels remain appropriate.