Job Description

Important Sponsorship Information for this post:

We are currently unable to offer a certificate of sponsorship for this post.



A full-time vacancy has arisen within the Greenwich Older Adults Community Mental Health Team and we are looking for a motivated and enthusiastic individual to work closely with a multi professional mental health team. The successful candidate will be required to provide a comprehensive range of secretarial and administrative services, being able to work accurately and effectively using your own initiative or as part of a team.



To provide integrated and comprehensive secretarial and administrative support to the Consultant Psychiatrists, Community Mental Health Team & Greenwich Memory Service - working across both services.



A full-time vacancy has arisen within the Greenwich Older Adults Community Mental Health Team and we are looking for a motivated and enthusiastic individual to work closely with a multi professional mental health team. The successful candidate will be required to provide a comprehensive range of secretarial and administrative services, being able to work accurately and effectively using your own initiative or as part of a team.



To provide integrated and comprehensive secretarial and administrative support to the Consultant Psychiatrists, Community Mental Health Team & Greenwich Memory Service - working across both services .



We are looking to employ an individual that has the below listed knowledge and skills in the following areas:



Knowledge and use of Rio

Intermediate use of Microsoft Office Packages including Excel

Operating all other office equipment

60 wpm typing speed

Audio Typing

Accurate minute taking

Able to produce reports of a high standard

Accurate data input

Communicating effectively both in writing and verbally

Understanding Equal Opportunities

Understanding Patient Confidentiality

Implement efficient administration & filing systems

Planning/organising meetings

Willingness to undertake specific training for personal development and service organisational development

Good interpersonal skills/relationship building

Working in an assertive manner/workload planning

Working effectively as part of a team

Good, appropriate and sensitive telephone manner

Time and Diary Management

Knowledge of Health and Safety



Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.



We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.



Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:



We're Kind



We're Fair



We Listen



We Care



Undertaking word processing for the provision of required reports, letters, summaries, etc. within the set standards

Using RIO (electronic system) to record and retrieve information on both service users and caseload holders

Processing referrals via email/NHS E-referrals

Booking appointments and sending out letters via hybrid mail

Implement and maintain effective filing systems, ensuring that service user records are kept safe, confidential, up to date and accessible

Respond to incoming calls and deal with enquiries in accordance with management procedures. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant discipline/clinician.

Use initiative in finding appropriate clinician for advice if required staff member is absent

Implementing and maintaining effective communication systems with the team, locality, acute in-patient staff, GPs and service users

Distribute/disseminate post as necessary

Processing of Data Protection enquiries, liaising with both service users and clinicians to ensure that all necessary information is provided in an efficient and timely manner.

Undertake administrative duties - photocopying, scanning etc.

Provide assistance to clinicians in troubleshooting computer issues.

Booking of interpreter services to attend the locality or on the telephone

Minute taking - to take detailed notes for MDT meetings

Scanning incoming correspondence and reports

Messages left overnight on answer phone are retrieved and action appropriately



Dealing with Incoming calls via telephone/emails accordingly



Dealing with Incoming post and distributed in a timely manner



Keep movement chart on all staff updated throughout the day