Job Description

An exciting opportunity has arisen for two part time team administrators to join the Bentley House Community Health Hub.
We are looking for enthusiastic and organised administrators to support the team to deliver a patient-focused service,
You will need to be a motivated and flexible team player with excellent communication skills. Previous work experience in mental health would be desirable.
Main duties of the job
One post holder will be attached to the Psychotropic Clinic team, responsible for supporting the team with the general coordination of the clinic.
One post holder will support the Psychology, Occupational Therapy and Psychotherapy team and will work closely with the therapy leads.
For both roles, the duties include management of referrals and waiting lists on the electronic patient record SystmOne, processing letters, telephone calls and minute taking. The post holders will also support their teams with audits and reviewing KPI's to prevent potential breaches.
The post holders will be part of a wider admin team including referral coordinators, receptionist and medical secretaries, who work as a team to provide nominal cover for general admin tasks when required.
About us
Bentley House is proud to serve a diverse community in Harrow. The admin team are expanding a short walk from Harrow & Wealdstone station, with good transport links.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Details
Date posted
19 May 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
xc2xa331,081 to xc2xa333,665 a year per annum (pro rata P/T) inc HCAS
Contract
Permanent
Working pattern
Part-time
Reference number
333-J-HA-0633-C
Job locations
Bentley House
15-21 Headstone Drive
Harrow
HA3 5QX
Job description
Job responsibilities
Please see attached and Person Specification for further details.
Duties of the Psychology, Occupational Therapy, Psychotherapy admin role include the following:
Sending letters and forms to service users, carers and GPs
Receiving and making telephone calls
Supporting the management of generic inboxes
Managing spreadsheets (including KPIs)
Supporting with SystmOne recording, uploading of documents
Supporting management of waiting lists
Managing room bookings for the team
Attendance and minute taking for each specialisms meetings
Provide cover for general admin/reception as/when required
Ordering of equipment
The duties for the admin post for the Psychotropic Clinic include supporting with the following:
Supporting with coordination of referrals
Managing the generic inbox
Receiving and making telephone calls
Appointment set up and reminders
Sending clinic letters
Recording and uploading of information onto Systm1
Support with managing non-attendance and cancellations
Minute taking
Ordering of equipment Job description
Job responsibilities
Please see attached and Person Specification for further details.
Duties of the Psychology, Occupational Therapy, Psychotherapy admin role include the following:
Sending letters and forms to service users, carers and GPs
Receiving and making telephone calls
Supporting the management of generic inboxes
Managing spreadsheets (including KPIs)
Supporting with SystmOne recording, uploading of documents
Supporting management of waiting lists
Managing room bookings for the team
Attendance and minute taking for each specialisms meetings
Provide cover for general admin/reception as/when required
Ordering of equipment
The duties for the admin post for the Psychotropic Clinic include supporting with the following:
Supporting with coordination of referrals
Managing the generic inbox
Receiving and making telephone calls
Appointment set up and reminders
Sending clinic letters
Recording and uploading of information onto Systm1
Support with managing non-attendance and cancellations
Minute taking
Ordering of equipment
Person Specification
Experience
Essential

• Work with people with mental health problems and/or other disabilities.
• Experience working in a multidisciplinary team

Desirable

• Experience of paid work in direct care provision.
• Experience of working within an IAPT service.

Skills
Essential

• Able to use Microsoft Office: Word, Excel, Powerpoint
• Able to communicate well in English, verbally and written
• Ability to communicate sensitive information to patients, carers and colleagues in a way that addresses psychological resistance.
• An understanding of the needs and difficulties of people with mental health problems or other disabilities.
• An ability to apply existing psychological knowledge to a mental health context
• An understanding of psychology applied to health care
• High level of proficiency in working with databases such as Excel and designing spreadsheets and other tools for analysing and reviewing data

Desirable

• Experience using microcomputers for databases or data analysis, especially SPSS for Windows.
• Experience using Canva to create social media posts, digital adverts and service-related leaflets.

TRAINING & QUALIFICATIONS
Essential

• An upper second class honours degree or higher in psychology.
• Entitlement to graduate membership of the British Psychological Society

Desirable

• Further post graduate training in relevant areas of professional psychology, mental health practice and/or research design and analysis.

Personal
Essential

• An ability to interact effectively with staff from all disciplines.
• An ability to interact with people with mental health problems disabilities.
• Ability to work reliably and consistently with work agreed and supervised at regular intervals.

Desirable

• An interest in working with people with mental health problems or other disabilities.

Other
Essential

• Ability to accept and use supervision appropriately and effectively.

Desirable

• A desire to explore a career in Professional Psychology especially towards training as a qualified psychological wellbeing practitioner

Person Specification
Experience
Essential

• Work with people with mental health problems and/or other disabilities.
• Experience working in a multidisciplinary team

Desirable

• Experience of paid work in direct care provision.
• Experience of working within an IAPT service.

Skills
Essential

• Able to use Microsoft Office: Word, Excel, Powerpoint
• Able to communicate well in English, verbally and written
• Ability to communicate sensitive information to patients, carers and colleagues in a way that addresses psychological resistance.
• An understanding of the needs and difficulties of people with mental health problems or other disabilities.
• An ability to apply existing psychological knowledge to a mental health context
• An understanding of psychology applied to health care
• High level of proficiency in working with databases such as Excel and designing spreadsheets and other tools for analysing and reviewing data

Desirable

• Experience using microcomputers for databases or data analysis, especially SPSS for Windows.
• Experience using Canva to create social media posts, digital adverts and service-related leaflets.

TRAINING & QUALIFICATIONS
Essential

• An upper second class honours degree or higher in psychology.
• Entitlement to graduate membership of the British Psychological Society

Desirable

• Further post graduate training in relevant areas of professional psychology, mental health practice and/or research design and analysis.

Personal
Essential

• An ability to interact effectively with staff from all disciplines.
• An ability to interact with people with mental health problems disabilities.
• Ability to work reliably and consistently with work agreed and supervised at regular intervals.

Desirable

• An interest in working with people with mental health problems or other disabilities.

Other
Essential

• Ability to accept and use supervision appropriately and effectively.

Desirable

• A desire to explore a career in Professional Psychology especially towards training as a qualified psychological wellbeing practitioner