Job Description

Title
Team Administrator LLR, RtB
Contract Type
Permanent
Location
West Ham Lane, Stratford E15 - with a requirement to travel to other offices when needed.
Persona
Agile with a requirement of 1-2 days a week attendance to the office, but may increase depending on business needs.
Salary
xc2xa3 25,955 - 28,000 (plus Essential Car User Allowance xc2xa3 1,300*)
Closing date for completed applications
13th June 2025 - 23:00
Interview will be held in person at our West Ham Lane office - Stratford, E15 on a date to be confirmed
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated
Previous applicants need not reapply
Why choose L&Q:

• Hybrid/agile working
• Strong family friendly policies
• Committed Learning & Development
• Annual leave starting from 28 plus bank holidays, rising to 31 days.
• Excellent Pension Scheme - double contribution up to 6%
• Generous non-contributory life Assurance
• An Employee Assistance Programme
• Westfield Health Cash-plan
• Employee discount/benefits portal
• Up to 21 volunteer hours per year
• Great places to work certified 2024-2025
• Best Workplaces for Women

The Administrative Support Assistant will provide essential administrative support to a specific area of the business, acting as the first point of contact for internal and external customers, residents, and other stakeholders. This role ensures the smooth and efficient operation of key administrative processes while contributing to the overall objectives of the team.
Key Responsibilities / Deliverables
Team Contribution & Customer Service

• Support the achievement of the team's objectives and contribute to delivering excellent customer service in line with L&Q's values.
• Be a proactive team member, consistently aiming to improve customer satisfaction and help meet key performance indicators (KPIs).
• Handle basic day-to-day queries from residents, customers, and other stakeholders, ensuring issues are resolved effectively or referred to the appropriate team member.

Administrative Support & Business Processes

• Undertake a variety of administrative duties, including maintaining Trust records, data entry, and general office management tasks.
• Support key business processes, including basic financial accounting tasks, such as processing invoices and tracking budgets, as needed.
• Being able to attend sites, when necessary, must be flexible to travel

Collaboration with Stakeholders

• Work closely with colleagues and key stakeholders both internally and externally, ensuring effective communication and collaboration.
• Be the first point of contact for residents and external parties, addressing queries or concerns according to defined policies and procedures.

Compliance & Governance

• Ensure that all work complies with governance standards, statutory, and regulatory provisions relevant to the Trust's operations.
• Follow established procedures to mitigate risks in areas under the jobholder's control, contributing to the maintenance of a secure and compliant working environment.

Record Keeping & Systems Management

• Maintain and update relevant Trust records and systems, ensuring accuracy and up-to-date information.
• Assist in the management of administrative systems to support the business area's functions.

Skills & Experience Required:

• Strong communication skills with the ability to manage relationships with internal and external stakeholders.
• Ability to manage multiple tasks and prioritize effectively in a busy environment.
• Familiarity with basic administration processes and systems.
• Commitment to providing excellent customer service.
• Ability to work both independently and collaboratively within a team.
• Knowledge of statutory and regulatory requirements in an administrative context is a plus.
• Must be flexible to travel

Additional Requirements:

• A flexible approach to work and a proactive attitude in problem-solving and handling queries.
• Willingness to continuously develop and contribute to team goals and objectives.

If you are interested in this role and have the experience required, then apply without delay!
*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request.
Our Commitments
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our xc2xa3250 million L&Q Foundation and our skills academy.
In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
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