Job Description

We are looking for someone who can work both unsupervised and as a team member. The purpose of this role is to provide administrative support to our clinicians and their teams.



The post holder will be required to have a flexible approach to work, act in a professional manner at all times and demonstrate good problem-solving skills, knowledge of Microsoft Office and a good telephone manner/customer service skills.



To provide an efficient, high quality comprehensive administrative support



To act as a central point of information and communication for the Diabetes and Dermatology clinical teams.



To greet patients on arrival to the Diabetes Unit at Queen Mary's Hospital, Sidcup



To attend and depart patients, arranging follow-up appointments as necessary following their attendance



To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes.



Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:



Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development



Widening access (anchor institution) and employability



Improving the experience of staff with disability



Improving the EDI literacy and confidence of trust staff through training and development



Making equalities mainstream



To produce correspondence and reports by the use of audio transcription technology.



To file clinic letters into case notes and ensure that all details are enclosed following clinics.



To provide comprehensive administrative, clerical and audio typing support to Consultants and their teams.



To deal with telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.



To maintain filing systems that facilitates the effective running of the department.



To cross cover within the team, including periods of absence and high demand.



To take an active role in initiatives to improve the administrative service provided to managers and clinicians, and the service received by patients and their families.



To open, date stamp and distribute post as requested.



To manage patient records appropriately, ensuring an up-to-date record is maintained of all case notes returned from the wards and clinics, that patient case notes are available for clinics and appointments and are dispatched to other departments or hospitals as necessary.



To file investigation results in appropriate health records and draw relevant Medical Secretary's attention to all incoming results as necessary.



To identify and escalate issues to the relevant senior as and when the issue arise.



To deal with telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times