Job Description

Welcome! The Shropshire, Telford and Wrekin Talking Therapies for anxiety and depression service is a busy caring team consisting of Administration staff, PWPs, CBT Practitioners, and Counsellors.
We serve the people of Shropshire, Telford and Wrekin which has exciting, diverse and growing modern towns surrounded by the stunning Shropshire countryside.
As a Team Administrator you will support the clinical staff by taking referrals, registering service users on our clinical system, booking appointments, and sending letters.
We are currently recruiting for 1 x Band 3 Full Time (37.5 hours) Team Administrator to be based in Shrewsbury at Severn Fields Health Village, Sundorne Road, Shrewsbury, SY1 4RQ
and
1 x Band 3 Part Time (22.5 hours) Team Administrator to be based in Fuller House, Hall Court, Hall Park Way, Telford, Shropshire, TF3 4NP
Main duties of the job

• To be the first point of telephone contact for the team, identifying urgent calls and passing on messages / dealing with enquiries in an appropriate manner.
• To organise own workload using independent judgement to prioritise required tasks and duties.
• To support the administration team in organising the administrative function of the team.
• To provide confidential administration support to the team.
• To arrange meetings/appointments/clinics by co-ordinating and booking / cancelling rooms.
• To respond in a courteous and professional manner with clients, visitors and other agencies and their team

About us
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days)
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to xc2xa32k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to xc2xa3250 (if the criteria is met)

We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Details
Date posted
23 May 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
xc2xa324,625 to xc2xa325,674 a year Per Annum
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
301-BK-25-7128206-A
Job locations
Severn Fields Health Village
Shrewsbury
SY1 4RQ
Job description
Job responsibilities
For more information relating to this role, please refer to the attached job description and specification.
Job description
Job responsibilities
For more information relating to this role, please refer to the attached job description and specification.
Person Specification
Qualifications
Essential

• Level 2 Diploma in Business Administration or NVQ Level II in Business Administration or equivalent qualification
• Good basic education to include English Language (GCSE Grade C or above) or equivalent.

Desirable

• ECDL

Experience
Essential

• Previous, recent secretarial/administration experience.
• Knowledge and experience of using Microsoft Office packages, including Outlook, Word, Excel and PowerPoint.
• Able to work within a team environment and contribute effectively to team development

Desirable

• Previous NHS Experience
• Knowledge/experience of using Inpatient Management System (e.g. Hybrid, Lorenzo, RiO).
• Previous experience of setting up office / administrative systems.

Skills
Essential

• Well written application and complete application
• Grammatically correct
• Plans and manages own time effectively and fulfils work requirements and commitments to a high standard, without compromising own health and wellbeing.
• Behaves in an open, honest and inclusive manner, upholding personal and organisational ethics and values.

Person Specification
Qualifications
Essential

• Level 2 Diploma in Business Administration or NVQ Level II in Business Administration or equivalent qualification
• Good basic education to include English Language (GCSE Grade C or above) or equivalent.

Desirable

• ECDL

Experience
Essential

• Previous, recent secretarial/administration experience.
• Knowledge and experience of using Microsoft Office packages, including Outlook, Word, Excel and PowerPoint.
• Able to work within a team environment and contribute effectively to team development

Desirable

• Previous NHS Experience
• Knowledge/experience of using Inpatient Management System (e.g. Hybrid, Lorenzo, RiO).
• Previous experience of setting up office / administrative systems.

Skills
Essential

• Well written application and complete application
• Grammatically correct
• Plans and manages own time effectively and fulfils work requirements and commitments to a high standard, without compromising own health and wellbeing.
• Behaves in an open, honest and inclusive manner, upholding personal and organisational ethics and values.