Job Description

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn



Welcome! The Shropshire, Telford and Wrekin Talking Therapies for anxiety and depression service is a busy caring team consisting of Administration staff, PWPs, CBT Practitioners, and Counsellors.



We serve the people of Shropshire, Telford and Wrekin which has exciting, diverse and growing modern towns surrounded by the stunning Shropshire countryside.



As a Team Administrator you will support the clinical staff by taking referrals, registering service users on our clinical system, booking appointments, and sending letters.



We are currently recruiting for 2 x Band 3 Team Administrators to be based in Shrewsbury at Severn Fields Health Village, Sundorne Road, Shrewsbury, SY1 4RQ



To be the first point of telephone contact for the team, identifying urgent calls and passing on messages / dealing with enquiries in an appropriate manner.

To organise own workload using independent judgement to prioritise required tasks and duties.

To support the administration team in organising the administrative function of the team.

To provide confidential administration support to the team.

To arrange meetings/appointments/clinics by co-ordinating and booking / cancelling rooms.

To respond in a courteous and professional manner with clients, visitors and other agencies and their team



Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.



We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.



We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.



We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.



Please note, we may be required to close this vacancy early if we receive a high volume of applications



Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.



For more information relating to this role, please refer to the attached job description and specification.