Job Description

To provide comprehensive administrative and secretarial support to the multi-disciplinary team, including the ward manager and clinicians within Holbrook Ward.

Important Sponsorship Information for this post:

We are unable to offer a certificate of sponsorship for this post.



The role involves answering incoming calls and handling enquiries, ensuring that messages are accurately and promptly passed on.



The postholder should be able to organise meetings, take meeting minutes and communicate effectively and professionally to a wide range of service users and professionals.



Undertaking any other duties required to ensure the smooth running of the service.



Experience of using Rio would be an advantage although full training will be given to the successful applicant.



Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.



We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.



Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:



We're Kind



We're Fair



We Listen



We Care



Using IT packages including Word and Excel, Internet, Email and internal databases

Ability to prioritise and manage client enquiries in a courteous and professional manner

To deliver a high-quality comprehensive administration support to Holbrook Ward whilst prioritising a busy workload

Distribute/disseminate post as necessary

Using Hybrid Mail, ensuring correspondence to GPs and service users are sent in a timely manner

Ordering office supplies as required

Assist clinicians in troubleshooting computer issues

Respond to incoming calls and deal with enquiries in accordance with management procedures. Record all messages accurately and ensuring messages are passed to the relevant clinician

Organising meeting and taking minutes

Ensuring visitors to the base are welcomed in a professional and courteous manner and ensuring appropriate direction to the relevant personnel is provided

Booking of interpreter services to attend the unit

Undertaking any other duties required to ensure the smooth running of the service