Job Description

Job summary

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We are looking for an experienced, self-motivated individual to provide administration and secretarial support to our York and Selby Community Learning Disability Team. The team forms part of a wider North Yorkshire LD Service across our 4 Community Teams based in York, Harrogate, Northallerton and Scarborough providing support to service users, carers and their families locally.


As the Community Team Administrator, you will be a key member of the team providing administration and secretarial support to the local MDT Team supporting daily huddles and referrals, arranging meetings and appointments and processing letters and reports ensuring they are recorded on the trusts electronic patients records.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

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Main duties of the job

You will be part of a small administration team working together to support a Receptionist and Medical Secretaries to provide a professional and efficient service to our service users, carers and other colleagues from our community teams.


You will support the daily clinical huddles, processing any referrals or administration work that is required and back up front of house enquiries during breaks and absences.


Dealing with referrals to the team and taking appropriate action to process and accurately record relevant information on the trusts patient records or data bases following standard work.


Provide a comprehensive secretarial service by processing and storing appropriate correspondence and undertake any general office duties as required e.g. printing, copying etc.


Manage diaries as required for members of the clinical team.


Arrange meetings, including booking venues, organising catering, provide administration support to appropriate meetings ensuring that papers are distributed and any other administration follow up actions as required.


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About us

We are the Mental Health and Learning Disability NHS Trust for County Durham and Darlington, Teeside, North Yorkshire, York and Selby.


From education and prevention, to crisis and specialist care, out talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood , believed in and cared for.


We nurture the recovery journey of anyone in need of our help. In our trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.


We are committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.


We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Details

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Date posted

15 January 2026


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Pay scheme

Agenda for change


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Band

Band 3


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Salary

24,937 to 26,598 a year per annum


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Contract

Permanent


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Working pattern

Full-time


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Reference number

346-NYL-001-26-A


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Job locations

Systems House


Amy Johnson Way


York, North Yorkshire


YO30 4XT

Job description

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Job responsibilities

First point of contact for service users, family and carers, responding to a range of enquiries or concerns over the telephone. This may involved arranging for an interpreter. Service users have a range of mental health conditions and or learning disabilities.


Processes referrals, letters, emails, reports for clinical staff and Team Manager ensuring appropriate action is taken on the trust patient system.


Manages diaries and appointments for clinical staff.


Provides comprehensive secretarial service to clinical staff and Team Manager within the team including any appropriate general office duties as required


Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.


Please contact the team on 01904 528300 if you would like to arrange an informal visit.


Job description
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Job responsibilities

First point of contact for service users, family and carers, responding to a range of enquiries or concerns over the telephone. This may involved arranging for an interpreter. Service users have a range of mental health conditions and or learning disabilities.


Processes referrals, letters, emails, reports for clinical staff and Team Manager ensuring appropriate action is taken on the trust patient system.


Manages diaries and appointments for clinical staff.


Provides comprehensive secretarial service to clinical staff and Team Manager within the team including any appropriate general office duties as required


Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.


Please contact the team on 01904 528300 if you would like to arrange an informal visit.

Person Specification

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Qualifications

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Essential

Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
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Desirable

Level 3 in Business Administration. RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.
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Experience

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Essential

Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information). Customer Service experience (face to face, answering calls, correspondence). Experience of organising completing demands and workloads. Experience of setting up and maintenance of administrative systems and processes.
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Desirable

Experience of supporting/supervising staff. Experience of handling monies and working within financial guidelines.
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Knowledge

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Essential

Comprehensive knowledge of Microsoft Office applications. Understanding of data protection and the need for confidentiality and how to maintain this. Knowledge of office systems and processes
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Desirable

Knowledge of NHS systems Person Specification
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Qualifications

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Essential

Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
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Desirable

Level 3 in Business Administration. RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.
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Experience

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Essential

Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information). Customer Service experience (face to face, answering calls, correspondence). Experience of organising completing demands and workloads. Experience of setting up and maintenance of administrative systems and processes.
####

Desirable

Experience of supporting/supervising staff. Experience of handling monies and working within financial guidelines.
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Knowledge

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Essential

Comprehensive knowledge of Microsoft Office applications. Understanding of data protection and the need for confidentiality and how to maintain this. Knowledge of office systems and processes
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Desirable

Knowledge of NHS systems ###

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.


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Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).


From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).


Additional information
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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.


###

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).


From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

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Employer name

Tees Esk and Wear Valleys NHS Foundation Trust


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Address

Systems House


Amy Johnson Way


York, North Yorkshire


YO30 4XT





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Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)

Employer details

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Employer name

Tees Esk and Wear Valleys NHS Foundation Trust


###

Address

Systems House


Amy Johnson Way


York, North Yorkshire


YO30 4XT





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Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)