Job Description

The Team Coach is the frontline leader, culture carrier and daily practice champion for the Care Partner team. They work in the numbers, providing direct personal care and support to residents while leading, coaching and guiding the team to deliver safe, compassionate and personalised care every day.


This is a hands-on role that combines leadership with active care delivery. The Team Coach models best practice, ensures strong communication, upholds CHG's values, reinforces safe working and maintains the highest standards of wellbeing, documentation and team culture.


They work closely with the Culture & Engagement Manager, Home Operations Manager, Therapy Partner and Clinical Excellence Leads to ensure each shift is well organised, resident experience is prioritised and the team feel confident, supported and aligned with CHG's purpose.

About The Role

Key Responsibilities


1. Leading & Coaching the Care Partner Team

Act as the daily lead for the Care Partner team while working directly alongside them. Be a visible, engaged role model for compassionate, personalised care. Conduct daily huddles to clarify priorities, risks and expectations. Foster teamwork, accountability, positivity and CHG values.


2. Hands-On Care Delivery ("In the Numbers")

Work fully in the numbers, delivering personal care, emotional support and daily living assistance to residents. Support mobility, nutrition, continence care, engagement and wellbeing. Ensure all care is delivered within defined remits:

o care plans


o risk assessments


o therapy goals


o MCA decisions



o Deprivation of Liberty Safeguards (DoLS)


o Court of Protection orders

Escalate any conflict between practice and authorised restrictions immediately.


3. Coaching, Capability & Professional Growth

Provide on-the-floor coaching and feedback to Care Partners. Identify training needs and escalate appropriately. Reinforce CHG frameworks ("Our Culture, Our Care", "Our Practice, Our Progress"

etc.).

Support the induction and support of new colleagues.


4. "See It, Own It, Fix It" Culture

Champion a see it, own it, fix it approach across all aspects of practice. Ensure issues are resolved promptly or escalated without delay. Promote responsibility, responsiveness and problem-solving.


5. Medication Management

Administer medication safely and competently in line with CHG policy. Support ordering, stock control, storage and disposal. Escalate discrepancies or errors immediately.


6. Family Liaison & Partnership

Build strong, respectful relationships with families and key people. Provide clear communication and reassurance. Ensure family involvement is welcomed and integrated into care planning where appropriate.


7. Documentation & Nourish Excellence

Ensure care plans, risk assessments and daily notes are robust and always up to date. Record care to a high standard in Nourish

.

Sample Nourish entries from the team each shift and provide feedback. Maintain inspection-ready documentation at all times.


8. Shift Leadership, Handover & Allocations

Complete allocations of staff and breaks etc. in Nourish before each shift begins. Lead structured handovers with clear communication of needs, risks and wellbeing priorities. Complete the Team Coach handover in Nourish. Ensure all team members fully understand their role and responsibilities.


9. "Our Suite" HR Responsibilities

Deliver Our Return, Our Readiness meetings for Care Partners. Complete all relevant "Our Suite" conversations as required. Identify colleagues requiring additional support or development.


10. Sampling Checks & Daily Quality Assurance

Sample bedrooms once signed off in Nourish to check:

o cleanliness


o presentation


o dignity


o comfort


o personalisation

Conduct walkarounds to monitor practice, environment and safety. Provide real-time coaching where standards fall short.


11. Safeguarding & Immediate Escalation

Maintain vigilance for safeguarding or wellbeing concerns. Escalate concerns immediately to the appropriate senior colleague. Ensure Care Partners understand and fulfil safeguarding responsibilities.


12. Partnership with Key Internal Roles

Work collaboratively with:

o

Culture & Engagement Lead

- coaching, wellbeing and culture


o

Therapy Partner

- embedding therapy goals in daily routines


o

Home Operations Manager

- operational oversight and structure


o

Clinical Excellence Leads

- clinical guidance, escalation and MDT alignment

Ensure clear communication across shifts and departments.


13. Daily Rhythm, Wellbeing & Engagement

Support a personalised, non-institutional daily rhythm. Promote wellbeing, independence, comfort and purposeful activity. Reinforce therapy-led routines and goals.


14. Dependency & Risk Awareness

Identify changes in dependency, behaviour or risk. Adjust allocations or escalate concerns promptly. Ensure clear communication of risk across shifts.


15. Workforce Support & Psychological Safety

Support team morale, confidence and emotional resilience. Foster a safe environment where staff can ask questions or raise concerns. Escalate colleague distress, fatigue or wellbeing concerns promptly.


16. Quality Assurance, Audits & Inspection Preparation

Support inspection readiness through strong practice consistency. Address audit findings quickly or escalate for oversight. Ensure team members feel confident discussing their daily practice with inspectors.


17. Rota & On-Call Responsibilities

Support rota management in Sona as needed. Participate in on-call duties as directed, responding professionally to queries or concerns.


18. Agency Induction & Oversight

Ensure agency staff inductions are completed in Nourish at the start of each shift. Confirm agency colleagues understand residents' needs, risks and routines. Escalate any concerns regarding agency practice immediately.


19. Additional Responsibilities

Undertake additional duties as directed by the Senior Leadership Team. Support improvement and innovation initiatives across the home.


Key Relationships

Culture & Engagement Manager Care Partner Team Clinical Excellence Leads Therapy Partner Home Operations Manager Residents & Families Quality & Safeguarding Teams Wellbeing Teams Agency staff


Skills & Attributes

Warm, confident and supportive leader with strong coaching ability. Skilled in hands-on care delivery and safe practice. Excellent communicator with strong emotional intelligence. High digital confidence (Nourish, Sona). Strong awareness of risk, safety, safeguarding and escalation routes. Highly organised, calm and consistent under pressure. Values-driven, detail-focused and proactive.

Required Criteria

Skills Needed

About The Company

Constantia Healthcare Group is a small yet robust organisation caring for people with age-related needs and complex care and support requirements. We ensure that the person we care for is at the centre of everything we do and, we ensure our colleagues are well supported, appreciated and invested in. At Constantia we want our organisation to work for the people we care for and our colleagues. We are an organisation that strives for excellence and accepts nothing less. We are continuously looking to invest in our services and in our teams.

Company Culture

Constantia Care's culture is built on a foundation of compassion, dignity, and professional excellence. They believe in a person-centered approach, prioritizing each client's independence and well-being. This is achieved by fostering an environment of trust and open communication with clients, their families, and staff. The company invests heavily in its caregivers, providing ongoing training and 24/7 support. This commitment to making lives better--for both those they care for and those who provide the care--shapes every interaction and ensures a high standard of service.

Company Benefits

Constantia Care provides caregivers with a comprehensive benefits package focused on both professional growth and personal well-being. They offer competitive pay based on the real living wage and continuous professional development through training. Staff are supported by a 24/7 helpline, free counselling, and mental health resources. Additional benefits include a special birthday treat, a paid day off for volunteering, exclusive employee discounts, and a workplace pension scheme. These perks reflect the company's commitment to valuing its team as much as its clients.


Vacation, Paid time off, Competitive salary, Employee Recognition Scheme, Culture of recognition

Salary

13.50 per hour