Job Description

Working in our Management division, your primary responsibility will be to provide property administration services to one of Cluttons largest client team and assist in the development and governance of core processes and procedures used by the Management team.


This role will be responsible for planning, launching, and executing projects as well as coordinating resources to drive the project to successful completion.


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Responsibilities

Point of contact for clients, tenants, contractors and third parties in respect of day-to-day management queries. Supporting on lease queries including repairs, access, boundary disputes, rights, maintenance, and payment queries. Putting together and managing notices such as Section 20 notices and administering sales packs Arranging Property inspections and lease compliance Supporting with applications for consents, with reference to lease conditions, liaison with external consultants and solicitor's where necessary Completion of change mojos and approval/challenges of invoices adhering to designated authority levels Assist with budgeting/variance reporting, bad debt monitoring, funding requests and charge raising for lease payments or receipts, liaising with Client finance team Supporting with the preparation of client reports on a regular basis in accordance with client requests, both ad hoc and structured Monitor pipeline of work and liaise with central teams to ensure invoices are raised for work completed Identifying additional projects that will support and enhance service delivery Acting as the contact point for all projects, coordinating resources to ensure execution Monitoring project progress, addressing potential issues and escalating to management as needed Preparing and providing documentation to key stakeholders and internal teams about projects Build and develop effective working relationships with clients, other members of the team and other Cluttons business lines Deliver excellent customer service and communication Seek opportunities to increase revenue for the department and spotting any cross-selling opportunities that will benefit the company as a whole

Requirements

Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries Ability to prioritise workload and work effectively in a high-pressured environment Close attention to detail Proficiency in the use of MS Office including Outlook, Word, and Excel Strong administrative skills Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently + Working on own initiative without close supervision and as part of a team

Benefits

Hybrid working - to give you the flexibility you need Holidays: 25 days increasing in line with length of service to a maximum of 30 days Enhanced auto enrolment pension scheme - to help you save for the future Life assurance - to protect your loved ones should the worst happen Interest free season ticket loans Cycle to work scheme - discounted bicycles Flu and eye care vouchers - to keep you healthy Employee Assistance Programme - 24/7 health & wellbeing support Help@Hand Remote GP app - to give you and your family access to medical experts quickly Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more

Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:



Purchasing up to 5 days additional holiday Discounted gym membership Discounted dental insurance Discounted private medical insurance for family cover Discounted critical health insurance and more


We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don't have all the skills we have asked for - we will support you with the development you need.

Recruitment agencies

Cluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team.


We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.