Job Description

No1 Lounges is an award winning pay to use airport lounge located within Heathrow Airport offering a distinct and unique experience.

No1 believes pre flight lounging should be for everyone making it easier for our guests to eat drink and relax in style before they fly.

Our lounges in London Heathrow Terminal 3 & 5 Club Aspire has been awarded Tripadivsor's Travellers' Choice Awards for 2024.

Our Club Aspire lounge at Heathrow Terminal 3 has been awarded Europe's Leading Airport Lounge in 2024 and 2023!

No1 Lounges was adwarded CoolBrand status for three consecutive years and in 2016 was accredited with a 1status by Best Companies to work for.

Role

As a Team host you are a brand ambassador and engage with each guest to ensure that we deliver a great experience every time, creating a memorable guest experience is your aim.

This is a multi-skilled role with excellent training provided for each of the below areas:

Reception: You are the first impression and set the tone for each guest's experience. Bar: Serving alcohlic drinks, as a bartender, you provide a speedy but personable service, maintaining consistently high levels of drinks service and aiming to exceed guests' expectations. Floor (Server): You take ownership of your section(s) allocated on shift, taking pride in your area of responsibility and having a keen eye for detail. Food Service: You will be running food from the kitchen and looking after the self-serve food area.
You will be required to work a four on, two off rolling shift pattern, with a mixture of shift times. You will work two early shifts (4.30am-2pm) then two late shifts (1.30pm-11pm) then two days off.

Benefits

Pay increase to 13.31 once past probation Company cash-back healthcare scheme, which means you can claim back the cost of care such as dental, optical and therapy treatments. 5 complimentary lounge visits each year. Enjoy a complimentary staff meal during your shift. Discounted Gym Memberships Access to Touchdown Website for discounted holidays/flights and cruises www.touchdown.co.uk 25% discount for lounge visits for your friends and family Complimentary staff parking provided at the airport whilst you are on shift, once you have past probation. 50 Employee of the Month Reward & Recognition schemes. 300 Refer a Friend scheme. 24 hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being Workplace Pension Scheme with Aviva which you will be automatically enrolled into. 28 days paid holiday annually
Job Types: Full-time, Permanent

Pay: 13.31 per hour

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking Referral programme Store discount
Schedule:

Day shift Holidays Weekend availability
Application question(s):

How many years of Hospitality experience do you have? Are you able to travel to Heathrow for a 4:30am shift? Are you able to serve alcohol? Have you held an escorted pass in the past 12 months at Heathrow Airport? Have lived in the UK for more than 5 years? Do you have a criminal record?
Language:

English (required)
Licence/Certification:

passport (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Team Host LHR