Job Description

1 Opening
Nottingham


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Role description

Job Title: Team Lead - Back Office Operations


Industry domain: Financial Services


Location: Nottingham (Hybrid - 2-3 days per week in the office)


Employment Type: Full-Time


About the Role:



We are seeking a motivated and detail-oriented Team Lead to oversee our Back Office Operations for a global financial services client in Nottingham. This hybrid role involves supporting service delivery, managing a small team, and driving process improvements in a fast-paced, regulated environment.


Key Responsibilities:*
Ensure delivery against client SLAs and internal KPIs Coordinate with stakeholders to resolve incidents and meet project deadlines Maintain and update operational procedures in line with compliance standards Conduct workforce and capacity planning to meet business needs Lead audits, risk management, and continuous process improvement initiatives Support recruitment, onboarding, coaching, and performance management Conduct regular team communications: huddles, 1:1s, and performance reviews Foster a high-performing, collaborative, and supportive team culture

Required Skills & Experience:


Prior experience in back office or operational roles, ideally in financial services Strong organisational, communication, and stakeholder management skills Proven ability to manage competing priorities and high workloads Understanding of UK regulatory environment and data protection standards Demonstrated leadership skills, including performance and absence management Familiarity with customer service goals, systems, and incident management Experience working in a regulated environment (FCA knowledge desirable

with your updated CV for an imediate conversation with Talent team



#UST


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Skills

Operations,Communication,Stakeholder Management



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About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.