Job Description

RLDatix (RLD)

is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.



Joining

TeamRLD

means being part of a global effort of over 2,000 team members in making a difference in healthcare...every day.



We're searching for a

Skopje-based Credit Control Team Lead

to join our

Global Finance

team, so that we can

continue to strengthen our global credit control operations and ensure effective cash flow management across the business

.



The

Credit Control Team Lead

will

manage the Skopje-based North America Credit Control team

,

oversee accounts receivable ledgers

, and

drive continuous improvement in payment collection processes

to

ensure timely customer payments and efficient financial operations at RLDatix

.

How You'll Spend Your Time

Lead

the Skopje-based North America Credit Control team to deliver timely and accurate collection activities.

Manage

accounts receivable ledgers across the group with a focus on international regions to maintain financial integrity.

Act

as an escalation point for Credit Control Specialists, offering mentorship, coaching, and day-to-day support.

Implement

a robust process for BAU Credit Control activities, including automation tools and clear handover protocols between International AR Teams.

Collaborate

with internal stakeholders (Billing, Sales, Account Management) to resolve invoice queries and reduce outstanding debt.

Support

regional Billing Specialists with billing activities and transition of items to the International Escalations Team.

Maintain

accurate and up-to-date client records across multiple systems while tracking inbound and outbound communications.

Ensure

RLDatix receives timely payment of customer billings and establish strong, professional relationships with customers globally.

Contribute

to process improvement initiatives aimed at optimizing collections efficiency and reducing manual intervention.

What Kind of Things We're Most Interested in You Having

3+ years of experience

in

Credit Control or Accounts Receivable

, ideally within a

fast-paced international business

. Proven success in

managing and mentoring a small team

, driving performance and professional growth. Strong

analytical and problem-solving skills

, with a

methodical and detail-focused

approach to work. Demonstrated ability to

manage competing priorities

, meet tight deadlines, and work independently. Solid

computer literacy

, including proficiency in

Excel and Word

. Experience with

Salesforce and FinancialForce

would be highly advantageous. Excellent

written and verbal communication skills

in English, with the ability to collaborate effectively across teams and regions. A sincere interest in

process improvement and operational excellence

within global finance functions. A knack for working

collaboratively

in a

global, cross-functional environment

.
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.


RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.


As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to accessibility@rldatix.com.


Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.