Job Description

Job Title: Team Lead [Croydon]

Salary: 28.050 per annum.

Contract: Permanent

Hours: 37 hours per week.

Location: Flexibility to work from home and community venues with some travel across areas.

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.


We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer's lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As a Team Lead your responsibilities would include: -


1. Proactively support the Head of London and Southeast in leading on the delivery of an innovative service for carers across Croydon.


2. Motivate and inspire a team, empowering them to thrive, through providing visible day to day leadership and management, and creating a positive environment, enabling the team to work together to achieve.


3. Cultivate and maintain relationships with key stakeholders, identifying and developing new partnership opportunities to create better outcome for carers.

About you

To be successful in this role you will need -

Leadership and management

Experience of leading and managing a remote team, with the ability to develop and empower individuals to be their best. Track record in forging and sustaining strong, positive, and productive partnerships with partner organisations within health and social care. Experience in actively promoting equality, diversity, and inclusion in operational services.

Working with Carers

Experience and understanding of undertaking and supporting others to complete person-centered assessments, co-producing and implementing support plans. Evidence of working in coproduction and developing innovations to meet the needs of carers. Experience and knowledge of working with Safeguarding.

Communication and stakeholder engagement

Experience of working in partnership with other organisations to deliver a range of support to individuals and families. Track record of building positive and constructive working relationships with colleagues at all levels across the organisation

IT and digital experience

Highly competent in the use of IT (Microsoft Applications Word, Excel, Outlook), mobile telephone and social media platforms. Experience of using a database to record interventions and manage workstreams.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, click on the 'Apply Now' button to begin your application. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.


All successfully shortlisted candidates will be invited to a Microsoft teams interview. Closing date for applications:

28 September 2025

- we reserve the right to close the vacancy early if we receive sufficient applications for the role. * Interview date: week commencing:

03 October 2025