Job Description

Lead Receptionist - NHS and Private Orthodontic Practice

Brent Dental Specialists, Wembley | 28K - 35K | In-Office Role

Ready to be the professional face of exceptional orthodontic care?

Brent Dental Specialists is seeking an exceptional

Lead Receptionist

with outstanding administrative skills and natural leadership qualities to head our reception team and deliver the premium patient experience our discerning clientele expects.

About Brent Dental Specialists

We are a leading NHS and private orthodontic practice in Wembley, renowned for delivering personalised, premium care to children and adult patients. Our commitment to clinical excellence and outstanding patient service has established us as the premier choice for quality-focused practice who value professionalism and attention to detail.

What You'll Lead

Head the Reception Experience

Lead and mentor the reception team to deliver consistently exceptional patient service Serve as the primary point of contact, creating outstanding first impressions for new and existing patients Manage complex appointment scheduling for multiple clinicians and treatment types Handle patient enquiries with professionalism, empathy, and commercial awareness

Drive Administrative Excellence

Master Software for Excellence (formerly Exact) practice management system or demonstrate ability to learn quickly Maintain accurate patient records, treatment schedules, and administrative databases Process patient payments, insurance claims, and financial arrangements with precision Coordinate seamlessly with clinical and treatment coordination teams

Optimise Practice Operations

Implement and maintain efficient reception procedures and protocols Support practice growth through excellent patient retention and referral generation Manage reception supplies, resources, and day-to-day operational requirements Provide administrative support to Practice Manager and clinical teams as needed

The Ideal Candidate

Essential Requirements:

Proven reception or administrative experience

in healthcare, dental, or premium service environments

Exceptional organisational skills

with meticulous attention to detail and accuracy

Outstanding communication abilities

- articulate, professional, and naturally personable

Leadership potential

with experience mentoring or managing small teams

Technical aptitude

- comfortable with Software for Excellence or ability to learn dental practice software quickly

Personal Attributes:

Highly presentable

with professional demeanour appropriate for premium healthcare setting

Intelligent and adaptable

- quick learner who thrives in dynamic environments

Naturally empathetic

yet efficient in managing patient interactions

Proactive problem-solver

who anticipates needs and takes initiative

Discretion and reliability

- understanding of patient confidentiality and professional boundaries

Desirable Experience:

Previous experience with Software for Excellence (formerly Exact) Background in private healthcare or dental practice administration Experience in team leadership or supervisory roles Knowledge of dental insurance and payment processing

What We Offer

Professional Development:

Salary: 28K - 35K Opportunity to lead and develop the reception team Comprehensive training on Software for Excellence if required Clear pathways for career progression within a growing practice and organisation with bold expansion ambitions

Working Environment:

In-office role within our modern, professional practice Collaborative team environment with supportive Practice Manager Direct impact on patient experience and practice success Join an established practice with excellent reputation and growth trajectory

Ready to Lead Our Patient Experience?

If you're an experienced, presentable professional with exceptional organisational skills and natural leadership abilities, we want to hear from you.

Apply now

with your CV and a brief covering letter explaining why you're excited about leading the reception team at Brent Dental Specialists and contributing to our continued success.

Job Type: Full-time

Pay: 28,000.00-35,000.00 per year

Benefits:

On-site parking
Language:

English (preferred)
Work Location: In person