Job Description

London, UK Full-time Management
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About The Position

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability spending by up to 70%.


As the

Team Lead, Technical Account Manager (TAM),

you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your team's success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.

Responsibilities:

Leadership & Team Development:

Lead, mentor, and manage a team of TAMs to ensure successful customer

onboarding

and long-term success Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction Provide technical guidance and foster team collaboration on observability tools and log analytics

Technical Expertise & Customer Engagement:

Oversee the implementation of

observability tools

, guiding customers through

Logs, Metric and Traces monitoring, and real-time analysis

Ensure that your team delivers expert-level onboarding and ongoing work, for our observability and logging solutions Provide deep technical insights on

cloud observability

and integration of Coralogix into customer infrastructures

Customer Relationship Management:

Be the primary escalation point for customer

technical challenges

Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix's platform Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals

Data-Driven Leadership:

Leverage customer feedback and usage data to enhance the

onboarding process

and overall TAM team performance Analyze patterns in customer data, ensuring that your team applies data insights to improve

observability outcomes

and preempt issues Collaborate with internal teams on product enhancements, informed by your team's customer data analysis

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Requirements

Technical Expertise:

Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger

Leadership & Onboarding:

Proven experience leading technical teams, especially focused on delivering observability solutions, logging infrastructure, and successful customer onboarding Ability to define and track

onboarding KPIs

, focusing on technical adoption and customer satisfaction

Customer-Focused & Data-Driven Mindset:

Strong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practices Ability to communicate complex technical information to both technical and non-technical stakeholders Excellent communication skills in English Strong presentation skills with the ability to establish credibility with executives

Cultural Fit

We're seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we'd love to hear from you.


Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.