Job Description

https://panoramdigital.com/

About us

We're a fast-moving startup on a mission to modernise

enterprise legal management

with our proprietary

AI platform

. Our technology helps businesses streamline workflows, evaluate risk, and make smarter, faster decisions.

We're looking for a

Technical Account Manager (TAM)

who's excited to join a

ground-floor opportunity

-- someone who wants to make a big impact, grow with the company, and play a key role in our customer success and technical operations. You'll work directly with leadership and be part of our daily product calls.

What You'll Do

Be the

go-to technical partner

for SMB and enterprise customers. Ensure satisfaction and value-for-money. Lead onboarding, integrations, and solution optimization. Troubleshoot and resolve technical issues quickly and thoroughly. Understand each customer's business and help them get the most value from our AI-driven platform. Provide proactive recommendations and best practices to prevent issues and optimise performance. Monitor account health, usage trends, and satisfaction to ensure customer success and retention. Manage escalations, troubleshoot complex issues, and advocate for customers' needs within Panoram Collaborate with our product team to champion customer needs. Stay ahead of trends in AI and legal tech to guide customers on what's next. Help shape our internal processes and best practices -- your voice matters here.

What We're Looking For

Bachelor's degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience). 3-7 years in a

Technical Account Manager, Solutions Engineer, or Customer Success Engineer

role (or similar). Strong grasp of

enterprise software

, system integrations, and data workflows.

Excellent communicator

who can translate complex tech into simple, clear value for customers.

Problem-solver

focused on action and follow-through. Proven ability to translate complex technical topics into clear business value. Hungry to

learn AI technologies

and apply them to real-world challenges. Comfortable in a

startup environment

where priorities evolve and multitasking occurs everyday

Bonus points if you have:

Experience with AI, NLP, or machine learning tools. Background in legal tech, contract management, or enterprise legal operations. Knowledge of Microsoft Entra ID, SharePoint administration, or PowerShell

Why Join Us

Make an impact from day one

-- help shape how we support and scale with our customers.

Work side-by-side with leadership

-- your insights will directly influence strategy and product direction.

Grow your expertise

in AI and enterprise software at the cutting edge of legal technology.

Collaborative, mission-driven team

that values curiosity, ownership, and integrity
If you're energised by innovation, thrive on solving complex problems, and want to help customers succeed with cutting-edge AI, we'd love to hear from you.

What can we offer?

As a team member you will be working in an agile environment and as such the role will require a range of disciplines. Flexibility and a team focussed hands on approach is crucial.

For the successful candidate we can offer:

A competitive salary dependent on experience Private health care Bike2work scheme
Job Type: Full-time

Benefits:

Company pension Cycle to work scheme Private medical insurance
Application question(s):

Do you have a Computer Science degree or equivalent?
Education:

Bachelor's (required)
Experience:

Post graduate: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person