Job Description

The ESP Group are currently recruiting for a Team Leader to join our contact centre team on a full time, permanent basis working from our office in Arbroath.

If you have excellent communication and administration skills, are passionate about delivering exceptional customer service and are seeking career progression, this could be the perfect opportunity for you.

At The ESP Group, you will be a part of a dynamic, fast paced, talented and growing team responsible for delivering bespoke customer experience across a variety of communication channels.

As a Team Leader you will be responsible for a team of Customer Service Advisors, providing them the essential support they need to deliver an unrivalled service to our customers. With accountabilities in the day to day running of the business, as well as being a successful people manager, this role is best suited to those with demonstrable experience in a similar role and environment.

We recognise the importance of a work-life balance so offer flexible working patterns across 7 days between the hours of 7am and 10pm and the opportunity for an immediate start.

At the outset, you will be provided with extensive training, a vibrant working environment and a warm welcome to our dedicated team.

We would love to hear from you if you;

Have a passion for delivering excellent customer service and are experienced in handling complex customer queries to a positive resolution. Can demonstrate IT skills and have the aptitude to learn to use new systems and software. Are reliable with a positive attitude and approach. Thrive in a team environment, where leading and coaching is a passion Are proactive and welcome the opportunity to efficiently resolve issues and take pride in helping others. Have experience in leading a team and can carry out HR related tasks in line with Company policy and procedure.
Apply now with your CV and cover letter for the opportunity to speak to one of the team via interview at your convenience - we can't wait to hear from you!

Job Types: Full-time, Permanent

Pay: 27,616.59 per year

Benefits:

Additional leave Bereavement leave Canteen Casual dress Company events Company pension Discounted or free food Employee discount Employee mentoring programme Financial planning services Flexitime Free parking Health & wellbeing programme On-site parking Referral programme Store discount Transport links
Schedule:

8 hour shift Day shift Holidays Monday to Friday Overtime Weekend availability
Ability to commute/relocate:

Arbroath: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Application deadline: 18/07/2025
Reference ID: TLA003