Job Description

We have a fantastic opportunity for a Team Leader to join our team based at Aylesbury within our Thames Valley contract.
Contract Type: Permanent - Full time /37.5 hours per week
The role of the Team Leader is to assist with contract performance, staffing, conduct and quality and standards. Patient care will always be at the forefront of your mind and these values will need to be delivered to the team. The Team Leader will assist on the road with the transportation of patients as and when required.
A key responsibility for the Team Leader will be to support the Ambulance Care Assistants in the successful completion of their role.
What benefits can you expect?

• 13.71 per hour
• Life Assurance - providing colleagues and their family financial peace of mind and protection to the value of 5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme - recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Paid holiday entitlement.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter)

Role Responsibilities

• Business Performance and Service Delivery - Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.
• Compliance - Assist the Compliance Team with daily, weekly and monthly Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.
• Fleet - Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.
• Data Management - Ensure that personal data management systems are kept up to date with all employees' details to ensure the accuracy of payroll and annual leave.
• KPIs - Support the Contract Manager with delivery of KPI's, providing innovative ideas for improvement.
• People Management - Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.
• Training - Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.

Do you have what it takes?

• Experience of working in a highly regulated, complex business, with an understanding of healthcare logistics (patient transport service experience preferred).
• Passion for patient care and delivering a highly effective service.
• Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.
• High level of commercial awareness with proven experience in achieving KPI's within a highly regulated industry.
• Strong problem-solving skills.
• Ability to coach and guide.
• Excellent organisational skills with proven ability to multi-task and prioritise as required.
• Meticulous attention to detail.
• Ability to stay calm under pressure and use initiative.
• Full UK Manual driving licence (less than 6 penalty points)

Our Values
Collaborative - we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
Agile - We listen, learn, and adapt to improve the business, each other, and ourselves.
Reliable - We do what we say we will do; we take responsibility, and we behave with integrity.
Empowered - We are confident and committed to taking responsibility to deliver the highest quality service.
About Us
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50+ depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.
EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.