Job Description

Team Leader - Property Operations Department

34,753

per annum + benefits | The Maltings, Bath | Permanent

Full Time | 37 hours per week

Closing Date: 15th February 2026

Your Leadership. Our People. Exceptional Customer Service.

You will lead and support a team of POD (Property Operations Department) Coordinators and Administrators to deliver outstanding customer service. Through effective delegation, coaching, and strong relationships, you'll create a high-performing, resilient team that consistently meets service standards and business objectives.

What you'll be doing

Lead, coach, and develop POD colleagues through regular one-to-ones, performance reviews, and targeted action plans to achieve departmental KPIs. Monitor individual and team performance, tracking month-on-month improvement and addressing underperformance promptly. Use colleague feedback, pulse surveys, and data insights to shape and deliver continuous improvement plans with the wider management team. Reduce technical and process errors by embedding best practice and providing effective coaching, helping to minimise customer complaints. Communicate business-critical information clearly through team meetings, cascades, and engagement sessions. Attend the weekly Comms Gateway meeting when required, ensuring POD-related customer communications are clear, appropriate, and aligned with business needs. Build strong working relationships across PODs and the wider organisation to support joined-up service delivery. Ensure effective resourcing and cover to meet operational demands. Foster a positive, resilient, "can-do" culture, recognising and incentivising individual and team performance. Take responsibility for health and safety compliance for yourself and your team. Actively reflect on and improve your own performance, applying learning to new situations.ial requirements, or details about the selection process that candidates should know.]
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About you

You will demonstrate:

Proven experience managing and developing a team in a fast-paced customer service environment. A strong track record of delivering service targets and performance outcomes. Excellent customer service and stakeholder management skills. Confident decision-making and sound judgement under pressure. Clear, effective communication skills (written and verbal). Strong attention to detail with the ability to analyse information and meet tight deadlines. The ability to coach, motivate, and support colleagues within a performance management framework. A collaborative, team-focused approach with the confidence to negotiate and influence.

What you'll get in return

Beyond a salary of 34,753 and the chance to make a difference every day, you'll get:

26 days annual leave per year (plus bank holidays), increasing to 29 days Your birthday off as an extra holiday Up to 10% matched pension contribution Hybrid working (3 days in office, 2 days at home) Flexible benefits which might include a Health Cash Plan Access to an Employee Assistance Programme for your wellbeing

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.


We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk