Job Description

We're a dynamic retail and events group based in Birmingham, known for delivering high-impact experiences that inspire customers and strengthen brands.

Our portfolio spans retail installations, brand activations, and live events -- all brought to life through teamwork, creativity, and operational excellence. We take pride in our ability to turn great ideas into seamless, standout experiences.

We're now looking for a dedicated and hands-on Team Leader to join our operations team and help ensure every project runs to the highest standard.

The Role

As a Team Leader, you'll oversee the planning, coordination, and delivery of retail and event projects from concept to completion.

This is a fully on-site role that requires strong leadership, attention to detail, and a proactive approach. You'll work closely with internal teams, clients, and partners to make sure each project is delivered safely, efficiently, and on-brand.

Key Responsibilities

Operational Delivery

Lead day-to-day operations across multiple retail and event projects. Manage project schedules, logistics, and resources to meet tight deadlines. Oversee event setup, installation, and de-rig processes. Maintain high standards of quality, safety, and presentation.

Team Leadership

Line-manage and support a team of coordinators and on-site staff. Conduct team briefings, delegate tasks effectively, and monitor progress. Motivate and coach team members to achieve strong performance. Promote a positive, collaborative, and accountable working culture.

Client & Stakeholder Management

Serve as the key point of contact for clients during planning and delivery phases. Build strong relationships with internal departments, suppliers, and venue partners. Provide clear communication and updates to all stakeholders.

Process & Improvement

Identify and implement ways to improve operational efficiency. Ensure compliance with company procedures and health and safety standards. Support the continuous improvement of event delivery processes.

About You

You're an organised, confident, and practical leader who thrives in fast-paced environments. You take pride in delivering high-quality work and enjoy leading teams to success.

Essential Skills & Experience

Proven leadership experience managing people or teams on-site. Strong organisational, communication, and problem-solving skills. Ability to manage multiple projects simultaneously under pressure. Experienced in coordinating logistics, suppliers, or venue operations. Based within commutable distance to Birmingham (daily on-site presence required).

Desirable Skills

Experience with live events, brand activations, or retail fit-outs. Knowledge of stock handling, logistics, or event scheduling. Familiarity with health and safety procedures and operational planning.

Equality, Diversity & Inclusion

We're proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued, respected, and supported. We welcome applicants from all backgrounds and experiences.

How to Apply

If you're an experienced leader with a passion for retail and events -- and you're ready to take ownership of operations in a fast-paced, hands-on environment -- we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 28,000.00-33,000.00 per year

Benefits:

Bereavement leave Company events Company pension Life insurance Paid volunteer time Sabbatical Work from home
Experience:

Digital marketing: 2 years (required)
Work authorisation:

United Kingdom (required)
Location:

Birmingham B4 6AF (preferred)
Work Location: In person