Job Description

Description

An exciting opportunity to lead a team within the costs unit dedicated to Clinical Negligence Costs. The role of the Team Leader within Costs to ensure the team meets its quality, financial and technical objectives, including KPIs and chargeable hours. It is essential that the role holder has a high level of technical competence in Legal Costs work. The purpose of the role is to encourage, mentor and develop all members of the team to their maximum potential and to continuously improve the quality of the team's work.

Key Responsibilities

Plan and distribute workload across the team, paying appropriate attention to individual team member's current capability, to ensure the timely and profitable completion of cases. Provide updates and implement Keogh's policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.

o Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery. o Provide supervision to team members and progress through the competency framework to achieve a financial authority/increase in financial authority.

Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members. Manage client finances, controlling FE/PL costs, to ensure that work is delivered profitably, and that cash flow is maximised. Deliver personal caseload to required company standards and to the fulfilment of personal targets. Complete projects and process updates to improve current operating practices or to address specific client issues. Providing an environment where team members feel motivated and deliver excellence. Effectively deal with complaints through agreed handling processes. Maximising the personal development of team members, identifying training needs and creation of succession planning. Providing an environment where team members feel motivated and deliver excellence. Continuously improving the quality of work in the team, conducting audits as required by administrative policies and procedures, giving feedback to team members and drafting and implementing improvement plans. Monitoring weekly and monthly financial management information of the team and managing the performance of team members against Key Performance Indicators. Ensuring the adherence to, and creation of strategies of claims handling by individual claimant firms. This will include meeting with the Director of Costs and Technical Director to articulate challenges faced and relevant successes. Preparing for and conducting Team Meetings, including disseminating information from Team Leader or Departmental Meetings to the team. Managing team members according to the firm's policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances.

Skills, Knowledge and Expertise

Proficient in all stages of the litigation process for Detailed Assessment/Standard Costs, including cost negotiation (both recoveries and opposing) and an understanding of budgeting. Full financial and handling authorities in relation to hourly rate work. Ability to nurture and encourage team members to give of their best Excellent listening and verbal communication skills Ability to relate to people as individuals and understand their particular needs in terms of direction, delegation, learning style etc. Ability to influence others Ability to remain calm under pressure Ability to take constructive feedback and set personal goals for continuous improvement Ability to remain fair and objective at all times Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
Ability to review other's case strategy and form a swift judgement Customer complaint handling skills Ability to review and consolidate management information to identify performance trends. Ability to plan resource requirements and delegate work effectively Ability to set and manage objectives and targets Ability to interview/recruit Ability to operate as a Technical Supervisor and apply standards consistently Personal Development Team Leaders will be provided with ongoing training opportunities to ensure they feel fully equipped to deal with all the operational and people issues that arise. They will also receive the support of their BUD and HR. Competencies Effective Communication Leadership Coaching & Developing Prioritising and Organising Client Skills Adaptability People Skills Commercial Awareness Drive to Succeed

Benefits

Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

About Keoghs

Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.