Job Description

Join Heathrow's Business Services team and you'll help us deliver our bold ambitions, whilst supporting colleagues to achieve theirs.


Our team is involved in every element of People and Finance activity. That includes payroll, casework, referencing and onboarding, through to billing, paying suppliers, and month end activities. It's up to us to lead, support and deliver an excellent service across our core processes including;


Managing Revenue Procurement Project and Asset Management Finance Processes People Processes Our Business Services teams focus on three areas: Systems and Transformation, Service Delivery, and Business Intelligence.


There's no place like Heathrow when it comes to the scale of our ambitions. Our airport is in a period of rapid growth and change. To succeed, we need to be able to make decisions quickly, evaluate the financial, non-financial and carbon impact of our choices, and ensure they are supported by accurate data and insight.


This is an exciting time, as we deliver a new Business Services vision that embraces technology, drives continuous process improvement and unlocks insights to drive our business. Join us and discover unlimited opportunities to make a difference.



The Team Leader for Credit & Risk will oversee the performance of the Credit Control team, ensuring timely and effective debt collection while managing customer accounts to minimise credit risk and reduce bad debts. You will take ownership for regularly reviewing the risk profiles of both existing and prospective customers, ensuring appropriate credit decisions are made. You will have the chance to work closely with both internal and external stakeholders to proactively address challenges, escalate issues where necessary, and continuously drive process improvements and efficiencies across the function.



Leading and motivating the Credit & Risk team of four Team Members, which includes overseeing day-to-day operations and ensuring a high standard of performance and accountability, as well as being responsible for performance management and developing the team. Driving efficiency and continuous improvement, ensuring key performance indicators (KPIs) are consistently met or exceeded. Conducting daily credit risk assessments, making informed decisions to safeguard the business from financial exposure. Overseeing debt management, forecasts and recovery processes, ensuring timely and effective collection of outstanding balances. Whilst also collaborating with stakeholders across the business, ensuring alignment on credit control policies and resolving any operational challenges. Monitor and report on key financial metrics, including Days Sales Outstanding (DSO), aged debt, and bad debt levels.

Experience working in credit control as a team leader Excellent communication and negotiation skills (Verbal and Written), with ability to build relationships with internal and external contacts Good working knowledge of Office applications (Excel, Outlook, Teams, Share-point) Ability to plan, manage & prioritise yourself and others Experience of working to and meeting targets in a time sensitive environment Excellent analytical and problem-solving skills
#LI-Hybrid



There's something so special about working for the world's most iconic airport. Heathrow is an amazing backdrop to a career filled with unique opportunities with no end of exciting prospects to explore. A team that feels like family, a place where you belong.


Working for Heathrow brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.


Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working location

Your contractual place of work will be the Heathrow Business Services Centre in Glasgow so you'll need to be based in the UK and within a commutable distance to work.


We also have some hybrid roles with a working approach which offers the opportunity for colleagues to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process.

Equal Opportunities

As an equal opportunities employer, we encourage applications from everybody. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality.