Job Description

Important: Mandatory Assessment/Interview

Applicants

must be available

on

Friday, 30th May 2025 at 11:00 a.m.

for an assessment and interview.
Please

do not apply

if you are unavailable or unable to attend on this date.

Language Requirements

Fluency in English is essential

Proficiency in Chinese (Cantonese or Mandarin) is preferred

About Us

Wing Yip is the UK's leading Oriental food retailer, proudly serving both trade and public customers. With over 50 years of successful trading, we operate across four national locations--including our newly refurbished store in Nechells--and employ around 300 team members. As our business continues to expand, we are recruiting for various positions across different departments.

About the Role

This is a

full-time position

based on a

40-hour contract

, requiring flexibility to work

5 out of 7 days per week

, including weekends.

Role Overview

As an integral member of the team, you will work collaboratively with colleagues and managers to support the day-to-day running of the store. You'll play an active role in identifying operational improvements, driving performance, and enhancing efficiency. This position also includes delivering high-quality customer service and offering supervisory support across both the shop floor and warehouse areas.

Key Responsibilities

Customer Service

Provide strong leadership and consistently deliver excellent customer service Respond professionally to customer enquiries and resolve complaints Ensure team members meet company expectations for appearance and conduct

Merchandising

Maintain clear, accurate, and legally compliant product pricing Conduct daily checks on stock rotation, levels, and proper storage

Training & Development

Assist with onboarding and training new staff members Promote continued development and ensure timely completion of E-Assessments

Operational Support

Follow all chill chain and food safety protocols Maintain high standards of cleanliness and organisation across the store Ensure accuracy in stock control and inventory processes Comply with all health and safety regulations and promote a safe working environment Support other departments as required Perform any additional duties necessary to support store operations

Skills & Experience Required

Previous supervisory experience is preferred Strong organisational and time management skills Proficient in Microsoft Outlook, Word, and Excel Able to lead and motivate a team in line with company values

About You

We are looking for someone who:

Is enthusiastic, proactive, and eager to learn Communicates effectively and works well across departments Solves problems with a positive, hands-on approach Is flexible with work schedules, including weekends Is seeking long-term, stable employment (minimum 12-month commitment)

Application Note

Only applications submitted with an

up-to-date CV

will be considered.

Job Type: Full-time

Pay: From 13.76 per hour

Additional pay:

Yearly bonus
Benefits:

Canteen Company events Company pension Employee discount Free flu jabs Free parking On-site parking Referral programme Store discount
Schedule:

Day shift Holidays
Location:

Croydon CR0 4NZ (preferred)
Work Location: In person