Job Description

Responsibilities

1. Client Referral

Carry out a client interview.

Process referral forms ensuring that all necessary information is gathered and

accurately recorded.

Carryout an eligibility check and risk assessment based on the information on

the referral form.

Enter all details on the referral form onto the PSOCC and SASSHA systems.

Complete initial needs assessments and enter details onto PSOCC and

SASSHA

Provide all relevant information to the HSM for decision.

2. Induction and socialisation

Ensure License Agreement is explained and signed by the client.

Receive and induct new clients into the hostel and services.

Undertake a needs assessment.

Complete Seven Day Action Plan ensuring all key aspects of the plan are

achieved within the timeframe.

3. Allocation

Convene team meetings and allocate a Key Worker, taking account of

individual workloads.

Carry out a client focused risk and needs support assessment in order to

inform the Support Plan.

4. Support Planning and Review

Ensure the implementation of Support Plans by the team using the SMART

methodology

Ensure the effective implementation of the Support Plans

Carry out ongoing four weekly reviews to ensure that all elements of the

Support Plan are being actioned by the appropriate staff

Respond to potential risks and incidents and take appropriate precautions

and/or actions.

Complete the shift handover, ensuring that all relevant information has been

recorded on SASSHA.

Ensure that all residents files are updated on a shift by shift basis and signed

and dated accordingly.

5. Code of Conduct

Implement the residents Code of Conduct in line with the Licence Agreement

6. Quality Assessment Framework

Ensure that all activities are in line with and support the Quality Assessment

Framework

Provide quality evidence to support QAF reviews.

Collate information and evidence for service user involvement in monthly and

other reports as necessary.

Attend and contribute to all relevant management and staff meetings

7. Key Working

Conduct Key working sessions will residents.

Record all relevant information; ongoing progress, update plans and ensure

follow-up.

Provide ongoing support

Advocate for and communicate with all relevant stakeholders

8. Resettlement (Team Leader specific)

The Team Leader role with responsibility for resettlement will manage the

setting up of individual programmes for residents with regard to teaching life

skills i.e. budgeting, cooking, minor maintenance, filling in forms and writing

letters, safety in the home, employment training, housing advice, accessing

other support services, DIY, buying furniture, reading meters and appropriate

grants for support.

Manage activities focusing on planned moves

Manage activities around tenancy support including developing links to assist

with a move on plan.

PEOPLE MANAGEMENT

9. Performance Management

Contribute to the performance management process by assisting in the

development of objectives for Key Workers and Support Workers.

Lead and motivate staff to perform effectively and in line with internal and

external quality standards, the Quality Assessment Framework and

organisational policy and procedure and contract requirements.

Lead and facilitate team meetings, ensuring external and internal

communications are effectively passed to all staff, and to ensure all decisions

are followed through effectively.

Monitor the performance of staff, giving timely feedback as necessary.

Identify staff training and development needs

Coach, support and facilitate individual staff development plans.

Contribute to annual staff appraisals in line with

Management Framework and service and organisational objectives.

To lead the team in providing a stimulating, client focused and supportive

environment to meet the social, emotional, physical, health and resettlement

needs of residents.

Role model effective management approaches to foster a positive culture,

professionalism, and appropriate behaviours and promote high performance

at all times.

Carryout monthly individual supervision sessions with team members.

HEALTH AND SAFETY

10. Health and safety

Comply with all health and safety regulations, policies and procedures,

ensuring the safety and security off staff, residents and premises.

Ensure that all staff operate in accordance with Health and Safety legislation

and they adopt safe working practices in line with NWMM

procedures.

SAFEGUARDING

11.Safeguarding

Promote safeguarding implementation and good practice in the hostel,

including referring, reporting and liaising with the management.

Ensure that team members are fully conversant with all Protection &

Safeguarding policy & procedures.

Report all safeguarding incidents to the HSM and comply with internal and

external reporting procedures.

GENERAL

12. General

The Team Leader should be familiar with and comply with all NWMM policies.

Where appropriate, represent the hostel and the wider organisation in a

competent and professional manner and maintain the highest professional

standards at all times.

To undergo training and development as required.

To adhere to and promote policies and procedures, in particular

Safeguarding, Equality and Diversity Policy and Health and Safety Policy and

procedures.

To undertake other duties as may reasonably be required by the HSM.

These duties are neither exhaustive nor exclusive and the post holder is

required to undertake reasonably determined duties within the organisation

driven by needs of the business.

Job Types: Full-time, Permanent

Pay: 14.17 per hour

Benefits:

Additional leave Company pension Enhanced maternity leave Health & wellbeing programme Life insurance On-site parking Sick pay
Education:

GCSE or equivalent (required)
Experience:

social work or mental health: 1 year (preferred) homelessness field: 2 years (preferred)
Language:

English (required)
Work Location: In person